January 2024 by Mandy Connell
My German Shephard dog was booked in for a groom at the Linlithgow Groom Room. I asked the 3 girls on duty to not cut her paws on top so short this time and they said they would only cut underneath round her pads which was fine. I left Lexi & they said it would take about 1 hour 45 minutes as I?d asked for a full groom & de-shed which was fine. At 5pm I got a call to say Lexi was ready for collection which I thought was extremely quick for what she was getting done. I was charged £71 for the groom & when we got home I saw under her paws & pads hadn?t been trimmed at all. Her underbelly looks like it?s been cut with a hedge trimmer as it?s not been shaped it?s just been a blunt cut across which I could have done myself. However I called the store on Tuesday 19th December to say I wasn?t happy with the service I?d been charged a lot of money for. I was told they would put the paws not being cut on her record & make sure it gets done next time. Not good enough it should have been done with the groom I?d payed for. Again was told it wouldn?t make a difference to the payment. I said I was concerned the over all groom took so quick as I was reminded earlier she is a big dog. To my shock the reply was there was 3 of us working on her at the one time!! This was only my dogs 2nd time getting groomed at a grooming salon so she is still nervous & to have 3 people trying to groom her would be distressing for her & I don?t actually know how it?s possible to do 3 different things at the same time with a pair of scissors, hairdryer etc.. I?d also like to say the girl I spoke to regarding the complaint was absolutely disgusting in the way her couldn?t care less attitude came across & was told hope you find a groomer that suits after I said Lexi wouldn?t be back again. She offered no apology, no compassion & her customer service is atrocious. I will never use this place again & would definitely not recommend it to anyone either. Nothing came of my complaint either except for a sorry you are dissatisfied.
October 2023 by dollimyxture
Staff are always helpful and friendly. They are always up for saying hi to all the pets too. They truly create a fab environment!
October 2023 by Winnie Inglis
Staff very helpful and friendly
September 2023 by c b
Well stocked store, friendly and attentive staff.
July 2023 by Zoë Jane
Good stock for puppy?s
May 2023 by Paul Johnston
Friendly staff and well laid out store. I can easily access two stores and always use this one, even though it's slightly further to travel too.
December 2022 by 3SevenGallery.com
Lovely staff and great stock, warm and friendly atmosphere
August 2022 by sharon Henderson
Go anywhere else, just not here, take the extra time to go to Livingston or Falkirk branch!
January 2022 by Peter Hynd
Asked the girl behind the till " do you have any kibble that is soft/moist for my pup" possibly she replied. I asked where about? She said in the dog food Isle! Then followed me and picked up wet food. Honestly!
January 2022 by alana wilson
Lots of choiceFriendly staffReasonable pricesLoyalty card its ok. I don't spend enough to fully benifit from it
January 2022 by Frank McGuire
Large big store. Plenty of choice for dogs, cats and others. Staff friendly and helpful. Certain items are expensive but overall a nice store.
January 2022 by we came from mars irl
Staff member with the red hair is very rude and snippy left shop not wanting to make purchase as was supposed to be a happy purchase and wasn't going to let someone with no manners ruin the choosing of a pet.
January 2022 by Preddy ?Madly? Madders
I like this store. There is a small selection for reptiles, but, worth a visit for your pet needs. Staff are friendly too. Your allowed to bring your dog into the store. Masks must be worn.
December 2021 by Lady Preddy Madders
I like this store. There is a small selection for reptiles, but, worth a visit for your pet needs. Staff are friendly too. Your allowed to bring your dog into the store. Masks must be worn.
November 2021 by Preddy Madly
I like this store. There is a small selection for reptiles, but, worth a visit for your pet needs. Staff are friendly too. Your allowed to bring your dog into the store. Masks must be worn.
