October 2023 by Craig Laird Jamieson
I was disappointed with the service at Vision Express Falkirk.Provided to my father who is nearly 90 he took in a pair of glasses he purchased less than a year ago with a broken leg, hoping for a simple repair.Rather than assisting, they suggested he go home and glue them himself.When asked if they could do the repair, he was informed they didn't even have the necessary glue on hand.It's surprising that a professional eyewear store wouldn't be better equipped or more helpful with basic repairs.As a family we will think twice before relying on their services again, and so should you.
October 2023 by John Symon
My wife and I have been customers at this branch of Vision Express for many years and have always been impressed by the first class level of service we have received. The staff, without exception, are always so friendly, polite and very professional and carry out detailed eye examinations on each visit prior to seeing the opticians. They, in turn, are consummate professionals skilled in their craft and highly knowledgeable about all eye related matters which makes us feel we are in very safe hands. They explain everything in easy-to-understand terms and take great care of us and I?m sure all other customers too.Great range of products available and never any pressure to buy new frames if you are happy to re-glaze existing ones. We can highly recommend this establishment to anyone looking for a comprehensive and professional eye care service.
September 2023 by Jean Smith
I have been a customer of Vision Express for many years. I have every confidence in Martin. He always is very thorough and explains clearly what is happening with my eye care. If I have any concerns I know I can phone for help and advice and be seen if necessary. The staff are all welcoming, professional and kind.
September 2023 by Mitch Orr
The opticians service is fine, but the delivery service is terrible. I received an email today informing me that my lenses had been delivered,But there is no trace or evidence of them.
August 2023 by Terry C
Excellent service and explanation on eye test.Unfortunately they didn't have the style of glasses I wanted.
August 2023 by Fiona Sturgeon
Being going here for years. All the staff are brilliant and Laura is exceptional, she has the patience of a saint. Mum 88 year old mum refuses to see anyone else now.
August 2023 by Steve Smith
A thorough and comprehensive examination from friendly, professional staff.
July 2023 by Richard Graham
Staff were excellent very helpful with anything i asked about
February 2023 by Cara Dougall
Assistant was very helpful and honest when choosing my glasses. Helped me make a decision quickly , which I?m not known for!
January 2023 by Anne Whyte
First class customer service, excellent shop
December 2022 by catherine lenathen (N/A)
From booking a convenient appointment to having my eyes checked and selecting new glass, I was very happy with my visit to vision express. Staff so helpful, professional, friendly and welcoming.
December 2022 by julia miller
Very thorough examination and friendly staff. Optometrist was very holistic in his approach and the staff are lovely.
December 2022 by Raymond Archibald
My visit to vision express was a good experience two young women were well trained in their work.
November 2022 by Catherine Cordiner
Excellent service, was very happy with test and help with advice when deciding which glasses to choose , lovely staff. Thank you
November 2022 by Douglas Cordiner
Happy with service and eye test. Very professional and great service.
