December 2023 by Luke Johnson
We were charged for a nail in a Tyre. Two days after we dropped the car off, it?s a shame spoilt what was generally a good service.Nail could of been picked up anywhere prior to us hiring or afterwards. Tyres we?re fine when we left the vehicle.
October 2023 by Ashley Hicks
We hired a Kia Ceed manual in Sept 2023 with pickup in Edinburgh and return to Fort William train station.Good clear communications from Iona and Catriona at the time of booking to the time of pickup, and then at return. Professional and friendly handover off the tranporter truck in Edinburgh.The good thing about this company is that they will deliver (at a cost) the car to you in a town outside of their base at Fort William, and also enable afterhours return in the train carpark at Fort William.This enabled us to fly into Edinburgh, pick up the car, drive the highlands, then catch the sleeper train back to London from Fort William.The car was near new, clean and did the job nicely, although with the hills and winding roads in the highlands, an automatic with a bit more grunt (diesel??) would have been easier to drive .
October 2023 by Donald Maclellan
Always very helpful both hire and car sales and garage services
September 2023 by L. Schulze
Easy to book (with two non-UK licenses), quick collection at the station, great communication throughout, small issues were resolved quickly, no hidden fees, very accommodating drop-off policies in cities they have no office in. Would definitely use again!
September 2023 by Jane Eller
We believe we were scammed by this company. We paid extra to leave our car at the train station and then there was no one from Easy Drive there to meet us and do a walk around of the car. We had to leave the keys with the station master. Two days later, when we were back in the states, and with no prior notice, Easy Drive charged our credit card 700+ pounds for damage to the car. We are sure there was no damage when we left it, but, because they had our credit card number, we had no redress from Visa. Beware!!
September 2023 by Jeremy Penn
Super efficient service for station pick up and drop off. Friendly staff. Vehicle clean and in good condition.
July 2023 by Helge Mueller
We received a brand new car. Hand over at the train station was friendly and very fast. Returning the car in Edinburgh, we dropped the car in a parking garage and left it there to be picked up - very easy and convenient. I would have appreciated a faster feedback that everything had worked but outside of that, our experience was great.
July 2023 by Ian Short
We were on the way to the Isle of Skye when we hit a pothole coming into Fort William and couldn?t drive anymore - resulting in a last minute car rental being needed whilst repairs were carried out. In my experience all was ok & couldn't fault them. As per any hire car company inspect the car and check damage is already recorded - take photo?s & videos before and after and you don't have anything to worry about
July 2023 by Elliot Mason
Very happy with our rental from EasyDrive. The staff were incredibly helpful and made collection and drop off easy. Would highly recommend!
June 2023 by Sean Fisher
Be warned?.The vehicle never came into contact with anything while it was in our possession, however we were charged $100 for a tiny scratch that to our knowledge was present when we received the vehicle. I have never had this happen with any of the major international car rental companiesTake LOADS or pictures if you dont want this unscrupulous company to take advantage and charge you extra fees. Recommend considering another rental company or using one of the main car rental companies in Glasgow.
May 2023 by hans ford
Stranded a family of 4. We made a reservation for a Saturday pickup at 1130. There was no indication this was a firm pickup time. Every other car rental we have used has had a wide window for pickup, with the reservation time being the earliest time a pickup is available. The closing time of 12:00 was not mentioned during the reservation process. While on a train to Fort William we received an email saying we were late and would have to pick the car up on Monday. We explained that without the car we would be stranded, and that we would be glad to pay someone for their time to wait until we got there around 13:00. They would not wait, and repeated that we would have to pick the car up on Monday. This did us no good as we were on the Isle of Skye Saturday - Tuesday, and would have required an extra bus trip to Fort William. We ended up taking a bus to Portree and relying on taxis the entire trip. Since you really need a car on Skye, we weren't able to do many of the things we really wanted to see, and our time there was mostly wasted, as we didn't want to risk getting stranded out in the country with two kids in the cold if the buses were full and taxis weren't available. Instead we stuck mainly to the town. We ended up spending an additional £400 on buses and taxis in addition to the £400 we paid to reserve the car. I asked for a refund, Easydrive replied that they would not refund, that basically I should have noted the closing time on the website. We mentioned the situation to all our taxi drivers over the weekend, and every single one of them had negative comments about this company's reputation. They portray themselves as a family owned small business to get your money, but once they have it they are not willing to help you out at all.
November 2022 by Joyce Greaves
Can?t recommend highly enough. So accommodating when our travel plans went haywire due to train cancellations. Lovely, friendly welcome when we finally got there. Really was an Easy Drive!
November 2022 by Gemma Thompson
Easydrive were great! We originally booked our hire car last year but had to rearrange last minute (as in on the day!) but they were very understanding and rescheduled our booking to this year without any extra fee. They also drove our car to us in Edinburgh and it was great fun to drive! Professional friendly service. We will definitely use EasyDrive again.
November 2022 by elfstoff
Absolutely stunning experience! All the relevant documents have been exchanged in advance so the pick up process took me 3 minutes. Car appeared to be brand new. Return process was absolutely easy and quick as well. Staff was very friendly and competent.
November 2022 by Larry Morris
We walked the West Highland Way earlier this year and wanted to do some sightseeing afterwards. As one arrives into Ft William later in the day and in our case on a Sunday there weren't many options to hire a car rental. I was concerned at the low ratings Easydrive had received on Google. I must say we had a very good experience. In fact Leah from Easydrive took great care of us and arranged for a an off hours pick up and personally met us Sunday afternoon get us our car.