November 2023 by Frank Brown
It didn't have what I was looking for.
August 2023 by Winker Watson
OK good ? frenly staff willing to help you, pitty it's closing down.
July 2023 by Stephen Cusick
Good store but can greatly do with big upgrade to store as very old and lacking products.
July 2023 by Eva Small
Very good, just doesn't have as much as the bigger stores.
July 2023 by Martin Canning
This stores customer service leaves a lot to be desired, especially one of the employee's at the checkout insistence that I use self scan ,I said I didn't want to use it and preferred to pay at the till but she wouldn't take no for an answer and insisted I use it,I won't be back.
July 2023 by Debz (Dizzy Debz)
Looking for wood and screws.... staff very helpful. Have to self serve tho
June 2023 by Debbie Todd
Quick easy in and out experience. Shop is very open and easy to manoeuvre and direct around. Staff were all friendly and helpful too ?
June 2023 by david ellis
Yes great storeVery helpful staff
May 2023 by David Kane
To start off with I couldn't find what I was looking for. Finally found a staff member who couldn't be bothered to show me what I was looking for, I just got a point to the aisle where it was. Much walking up and down and still couldn't find it. Grabbed the same staff member and the item was out of stock!!Next up was the tills, all self serve now. Staff member there to tell you what to do and then I had an age restriction item so same staff member had to ok it! If I have to do my own scanning then I expect to be paid for it. Don't worry B&Q I will never be in your shop again, especially with screwfix right across the road.
May 2023 by Helen Bradwell
Wanted a particular compost says on line they have it got there they haven't as it's a click and collect !
May 2023 by Devon Edwards
Prices are atrocious but staff are really kind and helpful. We definitely got properly ripped off on some items as I found better and cheaper elsewhere.
May 2023 by paul budge
Only went in for large garden hooks got them happy chap
April 2023 by Angie Pearson
Just had to serve ourselves whilst 2 members of staff stood there ! ?. Not there fault I know ? poor customer service B&Q ? !
April 2023 by Joe Brownlie
Trustpilot need to have a negative star rating. One is too much.Purchased a kitchen from B and Q. Designed in store.My wife had seen a walk in corner larder in their catalogue. A relatively new addition, we believed.So this was a must have.We received the kitchen on the 31st of March and had a joiner ready to start immediately.We were at the stage of fitting the doors, sink, oven, dishwasher, all fitted. just the doors to hang.The corner larder door, a big top door and little bottom door attached to each other, wouldn't close. It was hitting off the oven next to it.We contacted the store and were told that we had to fit two spacer panels, either side of the larder. Making the gap bigger. We pointed out that this wasn't in the plan or assembly booklet. We were told that this was normal and that a B and Q fitter knows to fit these.The joiner spent Saturday and Sunday stripping down and readjusting the kitchen. Quite a task as the corner unit contained all the electrics for the house and the unit to the left, the boiler.We pointed this out to the deputy manager, who reluctantly agreed to a visit. he agreed that the kitchen design and assembly booklet, had no mention of panels. He took some photos and left.We next phoned and got the store manager. He was less sympathetic. He offered two rolls of coloured edging tape, to hide the visible white carcase of the kitchen. We asked about the joiners extra work. He pointed out that we had used our own joiner. The best he could do was contribute to the extra expense. I pointed out that it's a design issue and not a fitting issue. He wouldn't help any further.Whilst this was happening, I had been phoning customer services at B and Q. Ten times in total.One said, nothing to do with us, we're online only.One person said that you can't escalate a complaint higher than the store manager.One didn't know what an area or regional manager was.Two would get their supervisor to phoned. HE didn't.One told me to seek legal action, if not happy with the store.Nobody knew how to contact head office.I have all the names of the individuals concerned, including their response.So. I'm out of pocket, with joiner.My kitchen still isn't right, and B and Q aren't interested.I also bought my two shower enclosures,wet walls,toilets and basins, at the same time as kitchen.The total value of my complaint is nothing, next to just one person reading this and going to Howdens or Magnet instead.20/4Spoke again to customer service.Seems that legal advice is the next step, if your unhappy with store response.So bottom line.If you have a complaint and the store manager doesn't agree, tuff. Get legal advice.Thank goodness we have Trustpilot.
April 2023 by Jo Collins
I checked online on Sunday afternoon for stock on the paint I wanted unfortunately when I went yesterday morning for the paint there was none in stock so had to choose other pallette colours, lots of empty shelves in certain area's in the paint department, can only assume it was because of paint deals that were on, because I had to do a near 40 mile round trip & in poor health it left me a bit disappointed, from now on I will reserve the paint required & if it's not in stock I will get a ride into Edinburgh for my decorating items, at the till I was confused on how to work the tills but a member of staff noticed me getting stressed & came to help. But that was only after I got stressed out, all in all it wasn't a great experience & I may possibly just go to Homebase from now on in..
