October 2023 by Brian
Part time opening hours does NOT serve the community.
May 2023 by tara bara
Sadly, as a loyal Bank of Scotland, Garrowhill branch customer I am in the process of closing my forty year old current account due to the appalling customer service and complete lack of care shown to me by the cashier. With tears falling down my cheeks, there simply wasn't even an expression or word of sympathy offered, nevermind a solution focused approach.
December 2022 by William Mcintosh
Popped in here to open an account and the girl told me to do it online. Just lazy ignorant staff. Opened an account with tsb in shettleston who were happy to help.
November 2022 by Julie Simpson
Absolutely appalling customer service and I was only paying money in. Impatient, extremely discourteous staff. I even overheard another cashier being rude to a different customer. I will never use this branch again.
November 2022 by Song Bird
Absolutely appalling customer service and I was only paying money in. Impatient, extremely discourteous staff. I even overheard another cashier being rude to a different customer. I will never use this branch again.
March 2022 by marc mcbride
Just a joke of a branch never open pointless even having one
February 2022 by Viciousraccoon
Closed except for a couple of brief windows. Totally useless.
December 2021 by Red is dead
closes at 3pm, impossible to get into there because they are also closed on weekends, at least keep it open by and hour or so more
November 2021 by Lewis Thompson
closes at 3pm, impossible to get into there because they are also closed on weekends, at least keep it open by and hour or so more
August 2020 by Megan Alcorn
Been on the phone for 2 hours as I have had problems with a new pin. This has happened before where I have reported a card lost 1 year ago and they had sent a replacement card for it as it was expiring and had cancelled the card I was using at that time. Turns out they had forgotten to cancel that previous card. I was waiting a week for a new card I didn't need. Now they have given me a new pin that I have requested and it doest work. So I'm currently waiting for the phone to be answered. I am seriously contemplating switching banks. Too much trouble!!!
August 2020 by Steve Lion
My Daughter had some Birthday money (£20 notes). Since the Bank of Scotland had just issued new Polymer notes she asked me to ask if they could change them, I was told by an unhelpful member of staff that the money would need to be paid into an account and then withdrawn! Since I did not have an account that was not possible, I would have thought they would have been wanting the notes back to take them out of circulation? As they were so unhelpful I can only say I am actually glad that I am not a customer.
September 2019 by j s
worst bank ever for business accounts
July 2018 by Kenny Marshall
Local branch to myself first class
November 2016 by david brown
Staff very helpful when my dad was getting a bit of bother with his account especially Darren & Frances
