June 2023 by MEDDAH GRACE
Being new in Scotland sometime back ,I was referred to this particular branch by a friend and it was worth it. I had a great experience, the staff I interacted with were so friendly. Now I stay outside Glasgow but I'm always coming back here for my banking issues. Brought a friend today to open his account and Mark gave him excellent service.
June 2023 by CB 394
When a customer who is OBVIOUSLY neurodivergent and physically impaired (BY THE LANYARDS AROUND NECK) walks into your branch with a note of exactly what it wants you to do, do not treat it like child.
June 2023 by Marianna Papadopoulou
No staff (I waited for 20 minutes for bank statement....
June 2023 by Dorin Ciurte
1 week for an international payment in 2023 !!! You should keep up with tehnology .
October 2022 by bahar aftabi
Won't be using this branch again!!I was there for around 2 hours for checking my identity card and in locking my account...at last, they didn't do anything for me and I went to another branch and did it in less than 10 minutes!
December 2021 by Sean Boyle
Will never set foot in this branch again, wanted some notes changed into coins, was told by 2 staff members could deposit the notes into my account, then withdraw it in coins at the business banking, the arrogant woman at that desk said I can't, as I don't have a business account, even though I have a personal account, she was not for helping, will never set foot in this branch again, very arrogant and terrible customer service skills, what does it matter how I want the cash from my own account, paper or coin, surely that is upto me, shocking service.
August 2021 by Matt Bartholomew
Amazing, got a pin sentry card reader for business banking as travelling and left mine at home.Couldn't have been more helpful!
August 2021 by Marquis Afeertrit
Amazing honesty the staff handled themselves well
November 2020 by Janette Quinn
I bank with Bank of Scotland and 2 of my daughters do also, but the service one of my daughters received from a member of staff at this branch was appalling. She had a cheque for the clothing grant to cash at RBS but due to the situation at present they could not cash it and told her to go to her own bank. She misunderstood that she could only pay the cheque into her account and asked if this branch could cash it. A female member if staff was very cheeky to her and actually swore saying "tell that RBS to get their f....ing finger out. This was totally disgusting for any member of staff to say that to a customer. I have several accounts with this bank and I'm seriously contemplating leaving
April 2019 by C Roberson
Helpful, friendly staff.
February 2019 by monnie .
Got treated like a criminal for trying to put 1000 pounds in my BANK OF SCOTLAND account. The lady at the deposit desk immediately spotted my foreign accent and started asking me where I got the money from and if I had receipts. When I told her that the money is from my parents abroad (a European country) as I am a student and this is my money for food over the next four months. She informed me that when on the airport I should have declared them and I should have had receipts. She asked me multiple times where my receipts are, argued that 1000 pounds MUST have been declared at the border. Made it seem like she was about to call the police on me. Last time I checked, only sums over 10 000 euros must be declared at the airport if you are travelling within the EU. Like it or not, the UK is still in the EU and this is the law. You cannot treat your loyal customers like this, regardless of their accent. This is the first time this has happened to me here, I will be lining up for the deposit machines for the future.
November 2018 by Sandra Meldrum
Good location for the bank but i found the service unnecessarily slow and staff weren't very welcoming, seemed under a lot of pressure but the place was really quiet. Maybe thats just the atmosphere in banks?
October 2018 by Tommy Butler
Bank of Scotland what like most about this branch is the amount cash machines they have in display. its one larger branches in the city with so many shoppers around the place it caters for them with amount cash machines they have in display for easy access. Free cash withdraw in handy location. image taken sept
September 2018 by Alyanna Camille
A staff name Nav is really nice and helpful. Walked in and have my account ready for no more than an hour.
March 2018 by Ali Mo
Business banking closed at 3pm whatâ??s that all about??? You will lose business customers if you donâ??t do something about this!!! And personal customers as well as most business bankers have personal accounts.