September 2023 by Charles McCallum
I have banked with Barclays for over a decade business, and in the last year, I have wasted over 23 hours either on phones or on their App with people who can't pronoun my name or keep telling me I am virtual business, all speaking their name with the same automated message, I know their KPC team is in another country and they aren't, don't care if they lose small businesses, but at least tell you because the torture and harassment, I have complained to the ombudsman which is bull anyway, if anyone else has had this experience, please note, that the people in branch who know me by name couldn't be nicer, unfortunately they can't assist, genuinely hope no one else has had to go through this and Barclays board gets took to task on poor service and cheap labour I can't believe it's came to writing review in order to get anyone to listen