September 2023 by Clara G
Staff completely ignore you - not even to say "sorry I'll be with you shortly"; left waiting for more than 10 mins. Choose another pharmacy!
August 2023 by Caroline McLaughlin
Never any assistants on counter or serving...at least 5 or more staff round back, they never serve or you need to be ready for 30 mins+ wait, prescriptions are never ready, even with 7+ days orderingappreciate busy shop, so employ more staff, customers walking out ?
June 2023 by mary roberts
I find them very slow and far too busy chatting while customers are waitingto be attended to
May 2023 by B Quinn
Appalling place. Rude staff. Nothing positive to say.
March 2023 by Vicky Wetton
Usual terrible service again today.Over 25 minutes for a prescription and still waiting. As usual no stock of items as well
July 2022 by Thomas Wilson
Covid has become the new ?don?t blame us? term for so many companies and organisations. I know Covid is on the rise, I know people get sick and have to stay at home but that?s not a green light for rudeness from staff working in any public-facing role. I know they're short staffed and Paul is no longer with them (which I was reminded of today) but that's not my fault and I was only going by our long standing arrangement.Once again, Boot?s at Norby Road has successfully missed my date for collection of medications and somehow, despite this being a standing arrangement for over 8 plus years, it is my fault, I should be asking for medications to be brought forward earlier?.eh, when did it become my fault that the date I normally pick these up was changed without my knowledge?Time for a new pharmacy...for me.
June 2022 by chris gorman
Takes forever to get a prescription done, be prepared to be told to come back in 20 mins. I signed up for their delivery service 4 months ago and never managed to get a delivery. Also don't go up between 1-2 because that's apparently siesta! They also have a never ending backlog (why aren't other stores assisting or sending staff) Changing chemist's as of today as tired of having to deal with clueless staff. Abysmal.
April 2022 by Maryam Idris
Since change of staff - recently terrible service, shocking waiting times in queues and not answering phone calls.
February 2022 by John McCartney
Maybe they shouldn't be closing the store for an hour for lunch it makes them fall behind so much and I don't know any other boots that does so. Waited nearly 40 minutes in a queue outside in the freezing cold. There were about 10 people outside and another 4 or 5 inside. After eventually being served I had to wait another 10/15 minutes on items. It's not been the first time it's happened. This has just been a recent thing closing for lunch the past couple of years, this branch never used to do it and it clearly isn't working.
January 2022 by Happy_Heed vr
Friendly staff..always been a awesome experience.
November 2021 by Peter Monaghan
Boots norby rd is a good chemist the staff are excellent who all go out their way to help you and I?m in every day I cannot think of 1 who are not helpful or polite and I cannot miss 2 special mentions for Paul (manager)& parvees the best manager there?s been even for a Geordie lol and parvees I?ve known for 15 years in the shop 2 gentlemen,mostly ?? & also most of the locums which is why it is only good not very good ?
August 2021 by K B
Paul is the prescription king! Always happy to help and provides service with a smile. Thanks for making things easy when my surgery makes it difficult.
August 2021 by Robert Rutherford
Very good staff and always adheres to the virus rules I always head for very safe places and I am never disappointed with Boots pharmacy staff, very friendly and helpful. My reason for five star rating.
October 2019 by Dorothy Bella
Doesn't have a pharmacy any longer
October 2019 by N E
Very helpful and knowledgeable staff
