March 2024 by Jen Grace
We arrived so close to closing tonight and your two staff on duty were so helpful, kind and accommodating with us. Our experience was so fun, special and memorable thanks to them, they are an absolute credit to your store and BAB. Thank you both so much, we love our MyMelody and Kuromi so so much :)
February 2024 by Sarah ?Scarey? Forrest
Loved it my girl was really excited and happy x
February 2024 by Colin Roche
Got a lovely little Teddy bear, exactly like l imagined... thank you thank you ?
December 2023 by Locks of Laura
Took our 2yr old daughter to the store today to make her a birthday bear. We were served by Beth she is a absolute asset to your store! My daughter is autistic so can be completely overwhelmed by her environment and people approaching her Beth was so understanding and took us through our bear building journey with such care and kindness. We were also served at the til by another lovely staff member the whole experience was amazing and really helped make my daughters birthday special thank you! We will definitely be shopping here again.
October 2023 by Rachel Bias
I came in here to build a bear, but I left having built a new friend ??
May 2023 by megan mcneil
I visited here a few years ago and although it was busy, the staff were so kind and helpful.Today I visited to create a special bear for my friends birthday with the heartbeat of her baby recorded.Approaching the store it looked shut as there was no staff members in view. But upon entering there was a male employee standing with two ladies. I picked my bear and went to the sound machine and tried to record my audio. The machine says not to worry about background noise as its specialised to only get the audio directly. This was far from the truth. The music blaring in the background almost completely disguised the heartbeat and then the employee started talking and starting the machine for stuffing, which was clearly heard on the audio. I was there for around 15 minutes trying to record it but it just kept getting noisier and the stress of it all was really getting to me. I placed the bear skin back and left, gutted at the outcome. At the price of these things, there should really be better equipment and more staff on.It's mistreatment towards staff as well, having one staff member on is an unbelievable amount of stress for them.
April 2023 by Julie Mccowan
Amazing shop. My daughter's favourite by far. Staff are very friendly and helpful
April 2023 by Haunted Waterfowl
Friendly staff, good variety of products, fair prices. Just wish that the company would stop talking about how much they apparently care about kids whilst also giving money to LGBTQ+phobic bigot J. K. Rowling.
March 2023 by Jenny
Staff were very good with my teenage son who has autism, especially a man called Colin - thank you so much ?
March 2023 by Laura Paterson
We had our first build-a-bear experience at the weekend. We were greeted on arrival by a very knowledgeable staff member who asked us if we had been before. He then showed us the ropes, making the process nice and easy for my toddler. There is a huge range to choose from without it being too overwhelming.
March 2023 by Paul Stewart
5 stars by the kids' ratings-which is what really matters.For myself, it was only 3 stars for the amount of staff around but no-one helping, no one managing the three+ queues that formed at the two stations & the constant noise of the hoover is tremendous. Can't hear what's being said with it on.
January 2023 by Aiysha Ghaffar
thank you my son loves his new sonic build a bear
December 2022 by CHRIS MORRIS
Fantastic shop, all the staff were really helpful and cheerful. Prices were really fair and the bear was exceptional
December 2022 by Anika Singh
My kids love visiting here. Excellent store and the staff are welcoming unlike some other toy stores.
November 2022 by Ssa
Great experience for kids!Tons of bear skin and accessories to choose for.
