June 2019 by Marc Burns
Had annoying ads coming up on my phone. Tech guys were really helpful and within 5 mind had my phone sorted. Thanks again great service
February 2019 by William Team
Went in to check out a new phone as I was due an upgrade, guy from Google was so helpful and knowledgeable about the Pixel range. Think my next phone will be the Pixel 3 XL.
November 2018 by Morgan Casey
Massive thank you to the awesome staff who were great with me and my family, we can be stressful sometimes haha. Sophia and Claudia (sorry if I spelt your names wrong!) are the best and I hope we weren't too much hassle :)
April 2018 by Tracy Whyte
Really helpful polite help from know how young man today. I plan to return in a month or so to ask his advise on selecting a phone and buying from Car phone warehouse because of him.
March 2018 by Susan Critchley
Always pleasant and helpful x
December 2016 by Mark Rowantree
Had an sales assistant named Angelina who helped and guided me through the selling of my phone without any fuss or hassle and with a little humour.I hope she gets rewarded in some way brilliant service unlike other mobile providers in the fort shopping park.
April 2016 by Steve Dolman
Store is good and staff are pleasant, but there is no point in having a phone number that plays Thunderclap Newman for five minutes then goes to a fax machine.
The irony of this for a phone shop is not lost on me...
March 2016 by David Barker
I tried to purchase a Samsung Galaxy S7 here a few days after launch. I asked an assistant if they had stock of both the Black Onyx and Gold Platinum and was informed that they had plenty of both (my fiancée and I were both planning to buy one).
The sales assistant was eager to help, however as soon I asked to confirm the SIM-free price I was informed (with a sharp intake of breathe and a shaking head) that they probably wouldn't have any in stock.
The stock level dropped from "plenty" to "none" in the space of a few seconds.
The assistant spoke to their colleagues to confirm that there would be no stock available for SIM-free sales then returned to me to confirm that I would have to wait a couple of days for a unit to be shipped from elsewhere.
It seemed clear to me that staff were targeted (or paid commission on) new contracts, which carry a much higher average revenue per user (ARPU), much more heavily than sales of SIM-free stock.
When I confronted the employee about the fact it seemed that he just wanted to save the stock for new contracts he got flustered and walked away.
I bought the phone at Argos, across the street, who had plenty of SIM-free stock available and were free from incentivisation on contract sales.
This is the last time I try to buy anything from Carphone Warehouse.