The staff were excellent when I setup my business account, and the building is simply beautiful. The only criticism and it's not towards anyone in the Glasgow CB office is their internet banking is still in the dark ages, and needs updated or something better.
Honestly the best bank I've been with so far, Service is sharpish, polite and there are more than happy to assist you if there is an issue, and the free tea and coffee is a nice touch!
Unfortunately I can score them zero. Unprofessional, rude and ready to show you where the door is while I'm an old customer. Happy to be leaving this ridiculous bank.