December 2023 by Ductung Han
Don't come to this place anymore. I signed up for wifi for more than 20 days. But it doesn't work. The staff is not enthusiastic. Very bad.
December 2023 by A M
Worst provider ever , they stole my number and refused to give me back, also my previous contract account had people upgrading and ordering phones and simcards to different addresses and EE never done anything about it !
December 2023 by Iain Carmichael
Very friendly staff and very helpful
December 2023 by Jean Wilson
I visited this store today as, when I switched my 'phone on this morning, it was showing there was no sim and no connection. On entering the store I was given a warm welcome by a young lady (sorry, didn't get her name). Another member of staff, Matthew, fixed the problem within seconds. He was very professional and courteous. Definitely recommend.
December 2023 by Joe Hamilton
Rude manager (Carri) who obviously couldnt cope with a wee bit of pressure and was trying to deflect her own rudeness by acusing others of 'having attitude'. Extremely poor service which has put me off both EE and BT for any future services.
November 2023 by S Russell
Booked my phone in to be repaired via Samsung website which takes you into EE website, turned up yesterday to be served by Stephanie who advised they were running a little late which was OK and asked if my phone was in warranty, it isn't and if I was an EE customer, I'm not. She asked if I had printed proof of purchase I said I didn't I wasn't asked by EE emails or texts to bring that only driving licence and debit card, I said I have email from Samsung with the phone and my details on it, she said she would ask the repair team. She came back and said no I needed printed proof. She said the repair team wouldn't come and talk to me and there was no manager in, she was running the shop that day. I'm so angry to have wasted almost 2 hours of my Sunday travelling into Glasgow and for EE not sending out the correct information in the first place. Going into Samsung website to book in Samsung shop in Edinburgh says I only need proof of purchase if under warranty and doesn't say printed. Not sure what someone is meant to do if they bought phone second hand from gumtree, just live with a broken phone??
October 2023 by David Barker
I took my Google Pixel 5g here for a new battery.Everyone else I messaged or called told me that it would be a 1 week turnaround as they would have to order a new battery as my phone is 3 years old.Even the Google recommend and authorised dealer couldn't repair it within a week.EE took the phone in and replaced the battery within a few hours.I'm not an EE customer which makes this service all the more amazing.Got my phone back as good as new with amazing battery life.Definitely a service worth a 5 star review and a massive thank you.
October 2023 by Claire Paterson
Closing time on Google says 6 but they close before that. Got a message to collect phone by 6, traveled into town arrived at the shop at 5 to and the door was locked with staff shaking their head. We?re not window shopping or tyre kicking we came to collect our property as instructed by your actual engineers. If 6 is too late for a customer to collect their item, make that clear in the message sent.
September 2023 by Kim MacAskill
Louie is a truly special addition to the EE team. Even though I didn't get what I hoped for (thanks to Google), he couldn't have been friendlier or more helpful. An impossible man to be mad at.
September 2023 by Eldrad Ulthran
A fantastic service and provider, thanks especially to Joseph who helped me through the process.
September 2023 by Abdullah Alotaibi
Always i take sim from when i trvel to uk good services
September 2023 by Rich B.
Great place to get preloaded SIMs.
August 2023 by Robert Shearer
E.E. In Buchanan Street,New Mobile Contract,Pleasant Helpful and Friendly Staff.
August 2023 by Jon Allen
Went in-store to speak with someone instead of live-chat/over the phone after receiving a ridiculous bill.One of the members of staff, namely Pasqual was ever so helpful, even made my day after helping me sort out an ongoing issue I've had with my contract.Excellent customer service provided and if you're reading this, Pasqual thanks again!
August 2023 by Alistair D
Lovely and helpful staff, came in for a screen repair, quick, efficient, priced well and couldn't fault it at all!
