October 2023 by joseph shukis
Hustled into a broadband contractI was in to get my phone fixed
August 2023 by Annie Marie McLeod
Excellent service and full explanation of products and services available.
July 2023 by Conor Clafferty
Good to visit store as some deals not available online when completing product searches.
April 2023 by Marion Lennox
It wasn't instore the guts were good it was customer service on phone totally rubbish
April 2023 by Alan Kenneth
Sales advisor Daryl was 1st class. Transferred all apps etc from old phone to new phone and gave us a good deal with broadband and new phone.
April 2023 by L Mac
After a very odd encounter with the Braehead EE store manager last week, who could do nothing to help my elderly mother with the new phone he sold, Craig at Silverburn took the time to set her up on an existing phone, removed as much confusing functionality as possible from the new phone, and took the time to SHOW my father how to use the new phone. Excellent customer service from Craig who took the time to understand his customer needs rather than just selling units. Thank you Craig, EE no longer on the family blacklist.
January 2023 by Ali Robson (Ali Begins Again)
Staff are outstanding...so helpful and knowledgeable
December 2022 by amirud din
No-one could be bothered to ask me if I needed any assistance, now ready to leave EE and go to another mobile provider. 20 years as a loyal customer. Suppose all good thing must come to an end
December 2022 by Sweet Bakes
Tried to chase us out with a Bluetooth speaker when we were trying to look and buy phones. Really bad customer service. I recommend not going there ever again until they fire all their staff
December 2022 by Iain Hubbard
Found unable to get new phone due to sim on BT under wife's name unless she is there no deal can be done
October 2022 by Andrew Lindsay
Very helpful in upgrading phone.
August 2022 by Marj Crawford
I'd like to thank Carrie in the Silverburn store, I am 65 and a technophobe, Carrie sorted out my problem straight away and put me onto the correct package. Thanks again Carrie your a star ?
July 2022 by Alfredo Pellegrini
I have been with EE for a number of years and as usual, the service was impeccable, Pascal who was attending me was very knowledgeable in what I was looking for, friendly and great advice was given. Very happy with the plan I was offered and no complaints whatsoever with my experience at this store ??
July 2022 by Alan Brown
Great , staff were so helpful
July 2022 by Patrick Roman
My father, who is 86, had five EE phone contracts: one for home broadband, one for his wife who has dementia, one for his car, one for a tablet, and one for his very old smartphone. I went into the store at Silverburn recently (May 2022) to get details of these contracts so that we could simplify things for him. I was disgusted to discover the extent to which staff had taken advantage of his age and vulnerability in order to have him sign new contracts as recently as February of this year (2022). The lack of moral conscience here is beyond belief. I've got 30 years of working in customer facing roles and this sort of behaviour is no different to scamming, and utterly reprehensible. These contracts provided little or no benefit to my father and tied him in to vastly inflated prices for years. As a consequence, we have since bought out of and ended three of these contracts at considerable expense, and will soon be looking to terminate the remaining two. In the meantime, Tesco Mobile have provided a brand new iPhone for my father with unlimited data. Tesco Mobile's attitude, service and understanding has been exemplary and worlds apart from our experience with EE.
