November 2023 by Sushant Sharma
I purchased my bike from Evans Glasgow, Alan was very professional and helpful in my purchase.
September 2023 by Maximilian Huttner
Very poor customer service, communication and management. A really disappointing experience over a 3 month period with this shop and the staff after taking delivery of a road bike. When a couple of issues arose, work on my bike was not done properly. There was a lack of communication about multiple delays to repairs and an unwillingness to acknowledge damage caused to the bike whilst in the workshop.
August 2023 by Rydon Touday
Watched a guy come in for a commuter tyre get sold a GP5000. The assistant told him "It's what the pros use". I think that's terrible service. ??
August 2023 by Jay
Stopped by today for new brake pads for my mountain bike. Alan was a massive help! Will be back again.
August 2023 by Roger Green
I called in to buy some tools. The person at the till could not have been less interested, only looking up to say "what do you mean"? His whole demeanor was rude and entirely disinterested and made it very clear that my enquiry was taking up his time. In a crowded market there are far (far!) better than this.
May 2023 by Joseph McCLURE
Poor / no service. Had to go get my rim as they couldn?t re-spoke it after been with them for 4 months and they lost my tyre ?
April 2023 by Alexander George
Booking was made in person for a bike service. Confirmation email received. An email arrived one day before the service was due to take place stating that they couldn't conduct the work as it was too busy but they'd try to find a date in the next couple of weeks to carry out the work with no guarantees.Really poor customer service.
March 2023 by nerea uriarte
Great experience; Allan fixed my bike quickly so that I could cycle back home that day, also provided useful tips to help me maintain the bike in perfect order. Thanks a lot, will definitely come back!
January 2023 by Archie JSR Whitelaw
Much the same as my local Cycle Shop in Helensburgh, but with a lot more choice on various accessories for your bike and yourself. With all the latest in clothing to keep you dry and warm, also keeping your bike in road worthy condition. ??
November 2022 by Alice Healy
Extremely helpful staff, went above and beyond to sort an online exchange which I?m very grateful for.
October 2022 by The Death Projects
Nice enough place. Found some hard to get Endura stuff! In the states it's expensive and hard to find! So picked up a light jacket and a pair of shorts...for A LOT less than buying online from the USA! Thanks much!
October 2022 by Feargal
Took my bike in for some new pedals and I got bang for my buck!!! My guy Lorne (my most excellent dude) got me a higher quality product at a cheaper price, and even let me know what a dope I had been for cycling around on flat tyres - bike serviced at no extra charge. Major respect for this guy!!!!????
October 2022 by C Roberson
I went into Evans Glasgow recently to buy a new chain. I told the guy the kind of bike I have - a well known brand of a standard road bike. It should have been quite easy for someone who is supposedly trained and knowledgeable to advise me on what speed of chain I needed. On his advice, I ended up buying an 8 speed Shimano. After having cut the link to size and futility attempting to get the gears shifting correctly, I took my bike to a mechanic elsewhere who told me I needed a 9 speed chain.I went back to Evans today and explained that they had misinformed me and missold me an incorrect product. Again, you expect staff at a bike company to be competent enough to know which speed of chain will suit a well known brand of road bike.Guy #1 offered me a credit voucher. When I requested a cash refund, he called over Guy #2. apparently the manager.Guy #2 then decided that he wouldn't be giving me a credit voucher, backtracking on what was offered by Guy #1, on the basis that he "couldn't sell the chain on".Guy #2, while staring at the floor, then decided to comment that this would be a "lesson" to me.Is that what Evans Cycles are about, teaching customers "lessons"???Absolutely shocking customer service from this place. Avoid.
August 2022 by B Rodger s
I am a support worker. I went in today to look for a few things for the person I support with his wheelchair.. one of the tubes within the wheelchair blew up in store. 2 kind gentleman in the store saved the day by replacing the inner tube swiftly and assisted me with the chap in his wheelchair too. Massive thanks to you both !! Happy days .
August 2022 by Brian Davis-Rodgers
I am a support worker. I went in today to look for a few things for the person I support with his wheelchair.. one of the tubes within the wheelchair blew up in store. 2 kind gentleman in the store saved the day by replacing the inner tube swiftly and assisted me with the chap in his wheelchair too. Massive thanks to you both !! Happy days .
