October 2023 by Karen Finan
Lovely staff. Friendly and approachable but not pushy. Andrew took time to listen to what I was looking for and was really helpful in finding the right match. Refreshments offered a few times. Products good value and well packaged.
October 2023 by Molly Buchan
Incredibly helpful and kind staff. He helped me find exactly what I was looking for and remained polite and jovial the entire time.Additionally, the shop was incredibly clean - not a speck of dust anywhere!If you?re looking for some nice jewellery, shop here!
September 2023 by Natalie Deakin
Attended store at the weekend to buy our wedding rings. Cameron helped us from start to finish and went above and beyond to try and find a suitable ring for us both, especially my fiancé, whose ring size wasn?t in stock. Super professional and we both left with rings we loved! Thanks again for the hospitality ??x
September 2023 by Megan Galligan
I would totally avoid this shop! Had a dreadful experience and totally ruined my whole engagement! in April this year they gave us ring 4 sizes too small which resulted in having to get it cut off at a&e! Nearly 6 months later and still awaiting my replacement. Phoned shop today to confirm reference number for delivery of my new ring and manager refused out of pure pettiness. Terrible customer service.
August 2023 by Patricia Kenny
Nathan provided an excellent and service. Nothing was too much trouble and he treated me like a valued customer. He wasn't at all pushy, but very respectful.
August 2023 by Nicola Cowan
Really lovely, helpful, knowledgeable staff. Great customer etc service. Absolutely no complaints whatsoever
August 2023 by Kevin Hutchings
Arranged a service for my partners tag heuer watch here,staff very helpful and hospitable (Andrea & Rose) ?
June 2023 by David Michael
Loved my visit today. Bought a necklace and earrings for my girlfriend. Such a lovely welcome. Got me a drink as well which I wasn?t expecting.Cameron was so nice. Just gave them to her and she loved them. Will definitely go back.
June 2023 by Tom Callaghan
Returned my Tissot watch not working and informed them not to repair it as it was only months old they sent it to Tissot who allegedly replaced the battery. I requested a refund or replacement watch told no not company policy
May 2023 by Patricia Sibbald
When shopping online at Goldsmiths, there is a very handy tool which allows you to 'try on the items' by using the camera on your mobile phone which takes a photo of the item then places it on your wrist which give a really good indication of the size of the item you are looking to purchase.
May 2023 by Ali *
Very good service, and they give student discount too.
March 2023 by Helen D:Arcy
Dreadful staff. Bad attitude. A real lack of anything remotely resembling customer focus/service. Go elsewhere if you can.
March 2023 by Gerard Martin
I received excellent customer service at Goldsmiths, Buchanan Galleries, and enjoyed the sales manager's knowledge and enthusiasm for the watches I was interested in purchasing Very enjoyable experience and would highly recommend.
March 2023 by Caio Ledingham
Had a really great experience chatting with Alan today. He was really passionate, insightful and helped put me in touch with others to find what I was looking for. Would happily recommend.
February 2023 by Alec Calder-Sneddon
A fantastic store with a truly world class customer service ethos. I could not recommend Goldsmiths highly enough.