January 2024 by Catherine Brown
Got a new ring for Christmas, however it was the wrong size. Returned to exchange to new size and then discovered that size out of stock. Took a ring of smaller size and getting sized to fit. The staff have been very helpful through the whole process and they have been so apologetic and nice the whole time
January 2024 by Jennifer Simmons
I am absolutely delighted with my new piercings by Asmah. What a wonderful job she did?l love them!! She was so professional with such a lovely manner
December 2023 by Robert Wright
Callum your store assistant was great with me on Monday 20/12 in your Glasgow Fort branch. He was polite, friendly and knowledgeable and even laughed at my bad jokes.I had went into the store looking for a set of diamond earrings for my wife, I had been told it had to be "screw backs". Callum showed me exactly what this was and demonstrated how they work. I was so impressed by how laid back and non pushy he was that I bought a pair there and then.He's a credit to your company and also a honourable mention to the duty manager as well who was also very nice.ThanksRobert
December 2023 by Marion Adams
Would like to thank Debbie and Kyle for a great customer service...me and my partner were in store picking engagement rings and a couple of watches ...the service was first class start to finish and all the staff were brilliant.
December 2023 by Yasmin Amelia
Emma and Katylee from H. Samuel at the Fort were so kind and so helpful! Service went above and beyond would definitely recommend if you?re looking for helpful, knowledgeable and thoughtful service.
December 2023 by Chris Stead
Asmah, the young lady who served myself and my wife was polite, knowledgeable and an extremely pleasant young lady. An absolute credit to H Samuel.My wife was very pleased with the price and quality of our purchase
December 2023 by Rachael Alexander
Gill at H.Samuel at Glasgow Fort was absolutely fantastic! I had been to so many other jewellers to look for a wedding ring with no luck at finding one that was what I had envisioned and that also matched my engagement ring. Gill let me try on many rings but despite loving one it didn?t sit flush with my engagement ring. Gill suggested getting that ring custom made to sit flush with my engagement ring. From start to finish it only took 5 weeks (despite being Christmas time!) to send my engagement ring away, get the CAD of my wedding ring back to see it, and have the ring made ready to collect in store. Gill was so helpful and made my vision come true! I?m absolutely delighted with my ring and so impressed at the great customer service provided!
December 2023 by Nic
Debbie was super helpful at helping us pick our wedding rings today. She gave us great advice and was patient while we tried on different styles. Debbie made our experience so enjoyable. Would absolutely recommend the shop - really lovely jewellery at affordable prices.
December 2023 by Charlene Laverty
Bought my wedding bridal set today at the Fort... Katylee served us. She seemed new but she was fantastic.. showed me the rings I got to try them on. She then sized my finger and we ordered the rings. She was polite and chatty as were all the staff. Felt very welcome and left on a high!
December 2023 by clarice Wilson
Debbie was an absolute angel. What a breathe of fresh air to have an employee who makes you feel comfortable, doesn?t push sales and genuinely wants to help you find the best product for you. Debbie helped us find the perfect engagement ring and was helpful and lovely throughout the process. A memorable experience and Debbie is definitely an asset to H Samuels.
December 2023 by James McDonald
We were speaking to Debbie about getting an engagement ring. It was a very do-or-die trip - ordering online had let us down and needed something for our pre-booked weekend away. She was really helpful in sizing, offering different rings for different styles of wedding band. She wasn?t pushy and only offered her opinions. Massively helpful and sweet with my fiancée.
November 2023 by Pulwashicooks Vandra
Title: Exceptional Service and Support from Asmah, Rebecca, and EmmaRating: ??????????I would like to express my heartfelt appreciation and admiration for the exceptional service I received from Asmah, Rebecca, and Emma during my recent visit to your store. Although I did not make a purchase on this occasion, their willingness to offer their invaluable advice and support regarding a ring I had purchased elsewhere was truly commendable.From the moment I walked into the store, I was greeted with warm smiles and genuine enthusiasm. Asmah, Rebecca, and Emma exhibited the highest level of professionalism and customer service, ensuring that I felt welcomed and valued as a customer. Their expertise and knowledge in the field were evident as they attentively listened to my concerns and provided insightful guidance.Despite not having made a purchase at their store, they treated me with the utmost respect and understanding. They went above and beyond expectations, patiently explaining different aspects of my ring and offering suggestions for its care and maintenance. Their genuine concern for my satisfaction, even without any direct benefit to their business, was truly remarkable.I am sincerely grateful for their willingness to assist and ensure that my needs were met, regardless of the source of my purchase. Their dedication to customer satisfaction reflects positively on your establishment as a whole. As a result of this exceptional experience, I will not hesitate to recommend your store to both friends and family, confident that they will receive the same level of care and outstanding service.To Asmah, Rebecca, and Emma, I extend my heartfelt gratitude for their patience, expertise, and incredible assistance. Their commitment to helping customers, regardless of the circumstances, is a testament to their professionalism and genuine care for the individuals they serve. Thank you, ladies, for going above and beyond to ensure that I received the help I needed.Wishing you all continued success and prosperity in your future endeavors.Sincerely,Abi
November 2023 by Robert Brown
Went in yesterday Saturday 11th November 2023 with my wife looking for a wedding gift for our sonDebbie was excellent in helping with our purchase. Very professional, so helpful and made us feel our business was appreciatedThank you Debbie
November 2023 by Kerrie Tighe
Would like to say a massive thank you to Mel and Debbie at the Glasgow Fort store. We went in to have a look at the engagement rings after getting engaged earlier that day. We had gone to another store and were treated really poorly and it put a dampner on the afternoon. We then decided to try here and met Mel and Debbie, we told them what had happened and they couldn't have been more excited for us, welcoming and so friendly. They made the experience of getting engaged and picking out my ring exactly what it should be. We cant thank you enough, you genuinely made the experience so special and we left the shop on cloud 9.
November 2023 by Carolanne Houston
Great customer service from Sylvia at Glasgow Fort tonight. Thank you for your patience and help choosing our purchase. Highly recommend H Samuel.
