May 2019 by Dennis Taylor
WORST BANK IN GLASGOW - CLOSE IT DOWN!!! Kirsty, the branch manager is SO rude and obnoxious. The other staff are terrible. I dont normally write reviews but the ones below which paint it rosey are blatantly by friends of staff trying to combat all the negative reviews. Believe the negative ones!! This place is a disgrace. Worst customer service EVER.
April 2019 by Kat Zen Zest
Such a warm experience today. Changing banks. Totally recommend. Put me at ease. Manager Kirsty and Aimee are fabulous people. Thank you. ☺
March 2019 by Delma McKee
Excellent service from the Branch Manager Kirsty and her team. Very friendly and approachable.
February 2019 by Boo Prabhaker
I've read the comments below and seeing that most people have described this as one of the worst places for customer service, I would definitely agree. If you can avoid it, do so, as much as possible. Bank of Scotland will do your banking too. In fact, the staff when I complained said this numerous times to me. I had one of the WORST customer experiences I've ever had and I used to live in London (lol). I'm still in disbelief that it is supposed to be a serving bank that looks after customer's money and personal details. Here's what to expect: Staff who show threatening behaviour when you pull them up for making numerous errors on your account, a manager who shouts at customers (yes, folks) and staff unable to do simple tasks, so expect to go back in as they will make errors the first time. I was shouted at infront of other customers because I said the staff were incompetent. In their defence I think their command of English wasn't great so i dont think knew what that meant. Here it is for reference: Not having or showing the necessary skills to do something successfully. This sums up Halifax on Sauchihall Street and its staff to a tee.
November 2018 by Carlos S Ashraf
Despicable service from a bank who are slowly going down the tubes..... counterstaff can't speak english and the financial advisors are from eastern Europe, had so much bad service from the Halifax and sauchiehall street that I have shifted banks thankfully, one of the things which made me angry was cancelling direct debits twice in the branch and money being taken out by the company who I thought I had cancelled
November 2018 by Martinpeters Ofmars
Incompetent bunch of idiots
October 2018 by Abdul Faiz
Very bad customer service in compare to Halifax branches in Doncaster. If they don't improve I may move to another bank...
July 2018 by Julija Tarasenko
Worst Customer service ever. Never go banking with Halifax.
June 2018 by Agus Syaroni
April 2018 by Aileen Hume
I like visiting this branch. And the staff are on hand with any issues you might have.
February 2018 by David Miranda
If anyone us wondering what is meant by the British productivity gap than you could do no worse than popping into this branch and observe what goes on there. I queued for 20 minutes today to pay some bills with cash. One struggling trainee on the till and 5 of her lazy colleagues standing in the foyer chatting. One of the lazy bunch kept coming up and apologizing for the delay. Utterly rubbish customer service!
March 2017 by Stefano Loppo
Good Bank, friendly staff. Good location