August 2023 by EMMA GOURLAY
Don't bother! Bought shoes and sent them back as didn't fit - Hotter received the goods back but will not pay my money back. Claim they are in administration so do not need to pay it back. Yet business still operating and taking orders.Update after their reply: I did send 3 messages on your contact us section on your website which were never answered. I then spoke to someone on your customer service number, who told me a manager would call me that afternoon - surprise surprise she never did. Won't be buying from Hotter again.
December 2022 by margaret watson
Shoes are much better bought in store, if quality staff are available to advise and assist. This place provides excellent service from staff who are attentive, knowledgeable and have a genuine interest in finding shoes which are comfortable, stylish, and fit for purpose. When I visited, the shop was extremely busy - but the efficient staff remained calm, smiling and helpful. Although staff were working non-stop, there was no sense of rush or hurry. I selected 4 pairs of shoes for the family. Harry, Christopher and Eleanor were so helpful - nothing seemed to be too much trouble for them. A slight ordering glitch (no fault, just 'one of these things') resulted in the staff doing everything they could to put things right. You won't get this service online - a visit to this shop is highly recommended.
December 2022 by Tom Borriello
A fantastic little shop! Great selection of shoes and even better staff to accompany you if needed. Elliott was attentive, caring and efficient. He had a brilliant attitude and a likeable personality which made the experience all the more enjoyable.
September 2022 by Jeanette (jinty)
I took advantage of 30% sale and decided on two pairs of shoes which they didnt have in size or colour I wanted so they duly ordered them. Turned out there was a prob with delivery but the manager sorted everything out efficiently and attentively. The gravity II shoes are the most comfortable shoes ever !! Hardly ever had them off since purchase !!impressed with helpful staff ...the Manager is an expert people person and very patient!!highly recommend !!
August 2022 by Jim Berry
Visited this shop and met the most wonderful people serving, they were Elliott, Emma and Eleanor. All were so friendly and attentive during our visit. They are all great ambassadors for the company.
August 2022 by Irene Stephenson
Great shopping experience, not rushed and Harry from the Buchanan Galleries shop was extremely helpful and very patient, making sure I was happy with my purchases.
July 2022 by Helen MacBryde
Just browsing
May 2022 by Alison Mortimer
Excellent service from Michelle during my visit on Friday 13th May. I went to purchase a pair of sandals but given the discount offered on a second pair I also chose a pair of shoes. Unfortunately the shoes in my preferred colour weren't in stock. Michelle ordered them for me and they arrived before 9am this morning, Monday 16th. Can't expect better than that ???
May 2022 by Artemis Caine
Couldn't find shoes for me today (I have weird feet) but Harry was absolutely beyond kind and caring. Thank you so much Harry. :)
May 2022 by Jeanette Somerville
I took advantage of 30% sale and decided on two pairs of shoes which they didnt have in size or colour I wanted so they duly ordered them. Turned out there was a prob with delivery but the manager sorted everything out efficiently and attentively. The gravity II shoes are the most comfortable shoes ever !! Hardly ever had them off since purchase !!impressed with helpful staff ...the Manager is an expert people person and very patient!!highly recommend !!
August 2021 by Aine Fahey
Very impressed by the customer service in this store. The staff were extremely attentive and helpful, without being intrusive. They absolutely know how to treat people well. I will certainly be back.
July 2021 by Rena McLaughlan
Very disappointed not with the shoes they are excellent but sales are atrocious I ordered one pair of trainers then realised I had ordered two pair they have taken the money out of my account £138iam finding it very difficult getting my money back I can not get in contact with no one to help me phone been ringing for 15mns no answere please help
September 2020 by Ronald Gorin
The hotter shoe company makes good shoes and I like them once you get a pair of hotter shoes you will know what I mean
September 2019 by hannah kincaid
Lovely store... really good quality shoes etc ..
September 2019 by Sadie Odonnell
Love there shoes
