January 2024 by yang yang
Really nice and huge shopping mall, so many brands and discounts, it almost has all Fraser group brands, Sofa, GAME, Flannels, House of Fraser, it?s been really nice to shop in here every time come to Glasgow. ???????
December 2023 by Gillybblue
Absolutely shocking service yesterday in Glasgow Buchanan stresst store. Someone by the name of Jason or Bradleya so called manager that clearly has been given to much power treated me appallingly he was unprofessional chavy and a disgrace to House of fraser. I?ve been shopping there for almost 35 years. No way he should be a manager could Emily please contact me failing that I will contact head office
December 2023 by Colin Macdonald (Coco)
Was in looking for a barbou jacket not much of a selection 3 styles of jackets,at nearly £300 but not in my size
December 2023 by Sheila Mccall
Bought an expensive vivian Westwood wallet ... box was shabby, asked for another box , which was a problem , shop assistant was not a happy bunny.. on insight should have ordered on line, trying to keep retail shops open.....
December 2023 by Caitlin Jones
Confusing layout, it could definitely be labelled better, but plenty of shops to explore, beautiful interior. GAME on the top floor was a huge bonus
November 2023 by john thomas brown
I experienced discrimination by the way i looked by a young member of staff with blonde hair , at the underwear department on first floor not to long ago saying to me i couldn't anything in the store why don't i shop else where , when i can more than afford things in the store as i bought a jumper only a few days prior of a lot more value , as just asking how calvin Klein products fitted but then got discriminated as if i was poor by my experience and still are upset by it i have been complaining about it via email and aren't happy at all about there response its it's not the way customers should be treated
November 2023 by Mandy McAuley
I was in the Christian Door counter and the girl Heidi was an absolute delight, she got me exactly what I need and also some stuff I forgot I needed, she was lovely, I like to be quick and she fully enabled that. Was in and out in 10 mins and for me that perfect and as I said her manner was delightful. One happy customer
November 2023 by James Ryan
Signage absolutely dreadful leading people with disabilities on a wild goose chase to find anything. No logic to store layout. Store itself clean, modern and Cafe Nero staff great. If anyone finds the gents on the 4th floor you are a great explorer.
October 2023 by Greg McKay
I visited on the 5th October and was attended to by Anne who helped me purchase Aqua di Parma aftershave. Anne knew her stuff, her service was first class, and she was very personable. Couldn?t fault my experience. Anne 10/10.
October 2023 by kevan docherty
Took my wife and son for a facial and some make-up for my wife. A young girl called Catlyn at the Yves Saint Laurent counter attended to them. I just stood back and watched and listened to the girl giving advice on multiple products explaining what they do. Whilst doing all this she was smiling and bleathering away quite the thing. I was very impressed with the service and professionalism of Catlyn, therefore purchasing just under £200 of products. This girl is a credit to your company. No doubt my wife will be returning very soon.??
September 2023 by Pamoja Unique Beauty Swahili
Staff sometimes look down on Customers, not informative enough, you get this feeling just bcoz you're s certain race you are being watched around the store or they look down on you, money is money regardless of race, treat us all warmly, we can pay too.
September 2023 by Gary Shaw
Without doubt the best place in Glasgow for men's aftershave a much better range than boots and perfume shop combined
September 2023 by Kara Cairns
Very poor customer service in the perfume shop , I stood about like a blue arsed fly for about near enough 20 minutes wanting to buy an after shave for my husband , told to wait and they'll come help me purchase it , no one came and I walked out to the tom ford counter instead , where I was greeted by a man who spoke to me so very nicely about the different scents and after shaves , I ended up purchasing one from the tom ford counter and it got made even better. The lovely man wrapped it up and put it in a gift bag , tom ford go above and beyond , I will not be going into the perfume shop bit again after so many years the service is now a let down and will only be purchasing from the counters ?
September 2023 by a jay (AJ)
Not the Frasers of old. Now just Sports Direct with a fur coat and no knickers approach to flogging many of the brands that Mick Ashley owns.The building and interior deserve much better but the concessions will leave and it will only get worse for choice.
August 2023 by Catherine Foster
Incredibly unethical store with exceptionally poor customer service. The store does jot do refunds even when returning the next day with tags on and receipt. I was not told this when purchasing and was told my multiple dead behind the eyes staff that it wolas on my receipt and they had no obligation to tell me. No logic to this - if it's on the receipt then the damage is already done. Staff couldn't have cared less, they may as well have AI bots processing transactions. I was genuinely shocked at their policy and staff attitudes.
