July 2023 by Carol Beatts
Trying to get a Scotland shirt was near impossible but thanks to a helpful assistant manager to get one
April 2023 by stew macp
Called in to collect an online order staff were polite and efficient and was in and out in a couple of minutes.... fuss free shopping, just how I like it
April 2023 by Subhaan Younis
Today i had a defect in my Nike Trainer's. I was toldby JD Customer services to call in the Store as long as my shoe wer with in the 2 year Manufacturing date which is on the inner label. Clearly the Management have Zero Customer experience. I dont under stand how they can refuse to disclose their Name. Especially when they run a store on a high street. And i feel i was dealing with Neds from a Scheme. -10 for there Customer services. JD silverburn is Full of lieing Staff and im sure its not something JD promote....
April 2023 by Google user
Today i had a defect in my Nike Trainer's. I was toldby JD Customer services to call in the Store as long as my shoe wer with in the 2 year Manufacturing date which is on the inner label. Clearly the Management have Zero Customer experience. I dont under stand how they can refuse to disclose their Name. Especially when they run a store on a high street. And i feel i was dealing with Neds from a Scheme. -10 for there Customer services. JD silverburn is Full of lieing Staff and im sure its not something JD promote....
April 2023 by Kate Oliver
I just want to say a big thanks to your staff member today, though I sadly didn?t get her name. I was in your Silverburn store around about noon today and my little boy took an almighty meltdown (not related to your shop or experience). It?s really not like him to do this and I was trying to calm him all the usual ways none of which were working. Your member of staff was amazing, she came over and asked how she could help. She helped me get my little boy into his pram which allowed me to calm him properly. She then distracted him to help keep him calm too. I?m sorry I didn?t get this staff members name but she will know who she is. She was a stunning lady with auburn hair and she mentioned she also had two children.
Lovely lady if you read this: Thank you so much. Those moments can be frantic and while others look on with disapproval you were there and did exactly the right thing.
JD: give this lady a raise! Her customer service skills are outstanding. ?
PS. My little boy was absolutely fine afterwards and happily finished his Flump ?
April 2023 by Fergie Tomlinson
Sorry to say it was disappointing, but was helped by Abby hopefully spelling of her name is correct.
April 2023 by J K
Got served by a rude asian girl today. Very rude no manners, so won?t be shopping there anymore
February 2023 by Jelena Manders
I had 3pairs of leggings,2were same maker but clearly I stated shop assistand they were 2different size. I bought before online and my usual size did not fit me. Anyway what I've heard next,while I was inside of changing roo. Manager came up to her and started saying about people taking same items is red flags etc. Seriously?! I always tried in another shops like this as all we know some items runs small but I never been accused of anything. Manager knew I was in! I always bought stuff from jd sports,since now I think I will be avoiding them!poor staff all I could say. Never had any problems in Hamilton JD.
January 2023 by The Critic 69
Good shop staff were excellent ?
November 2022 by Yaser Awan
My son like JD, good location kind of in the middle of silverburn. Staff good but went to return an item was delivered in wrong size, they refused to return and told me to speak to customer service. Now I am reluctant to order anything from JD online, as who got time to wait long on calls
July 2022 by Gurmare Singh
Go to this JD all the time. All the staff are very nice always approach you for help, serve you with a smile. My 2 favourites are the small one with jet black hair and the one with the fancy long nails ( sorry not sure of names) but all the staffs service is great . Thanks guys .
July 2022 by Pete Boyd
Very busy but the staff make it worth while as there all super cute
June 2022 by Gary Singh
Go to this JD all the time. All the staff are very nice always approach you for help, serve you with a smile. My 2 favourites are the small one with jet black hair and the one with the fancy long nails ( sorry not sure of names) but all the staffs service is great . Thanks guys .
May 2022 by Antony Small
Phoned up to enquire about a shoes and size, to be left on hold for 10mins then just hung up on with no communication back to my query or to why the call was ended
April 2022 by Mya Williamson
Fiona was a great help to us when trying to sort out our return receipt. She had great patience and was very knowledgeable. She?s differently a great supervisor to have with great customer service.