September 2018 by E H
Spent close to an hour in the electrical section looking at headphones and speakers. At no point did any member of staff come and ask if I was getting on okay or needed any help. I had to walk the whole length of the store to find a service desk where security tags could be removed from products to inspect them. The woman at the desk was very friendly and helpful though she did seem rushed off her feet.
All the while there was a group of 3-4 members of staff standing chatting amongst themselves in front of the televisions not 10 metres from me while I was looking at headphones. I didn't feel valued as a potential customer due to the fact I wasn't in store to spend £3000 on a television.
I am a loyal customer and shop regularly in John Lewis. My last visit was well below the level of customer service I have experienced in the past and have come to expect both here and in other John Lewis stores. I left happy with my purchase but disappointed in the service.
September 2018 by Margaret Simpson
Love John Lewis. Walking around freely excellent choice for all shapes and sizes. Fabulous customer service. Picked up online order and the staff were happy and courteous at pick up point.
September 2018 by kittys4momplus1
Customer service is generally very pleasant in the fabric/haberdashery dept. Today, Diane was so very helpful and really lovely to do business with - to the extent that John Lewis will now be the primary retailer on my list for my sewing needs. Happy to shop here 🙂
August 2018 by john coyle
yet again let down by John Lewis. Is it any wonder profits have collapsed? Customer service is truly appalling. Bought and paid £3000 for bedroom carpet to be fitted. Initial delivery delayed by a week due to manufacturing fault. Fitting then pushed back by two weeks to reorder carpet. Now fitting pushed back by further two weeks as fitter is busy. What an absolute disgrace. Out of my bedroom for 6 weeks because this company is utterly shambolic.
August 2018 by Judi Crossley
One of my favourite shops. Staff are lovely. I don't buy clothe there but I do buy electrical stuff you get good advice. I see so I do buy sewing stuff.