November 2023 by Paul F
Bad, won't be back.The food was great, but the service was appalling.The staff were run off their feet dealing with drive through and delivery orders, so the customers in the restaurant were absolutely neglected.I stood at the counter for 7 minutes waiting to talk to someone about a very small omission in my order and ended up having to wave my arms to get attention.The bins are full, there are no napkins and if you want cutlery, you're a dreamer.Nobody was nasty or mean, they were just obviously prioritising different aspects of service and appeared to be short staffed and under trained.I think they'd do better if they didn't offer dine in because it really felt like they didn't care about those of us sat eating right in front of them.Kid-friendliness: Fine for kidsWheelchair accessibility: Seems fine.
November 2023 by Carol Moretti
Food not great - dry, very small portions & over priced.....promised myself years ago never to go back but stupidly I did &, once again, wasted my money.Female member of staff was an absolute disgrace - there was an error on her part but instead of apologising, she started shouting.Will definitely not be back & especially to Darnley!!
November 2023 by Graham Cameron
Not been for years and me and the misses went when we got some vouchers.Sorry food was all cold and the portion sizes are really small now ,she didnt eat hers and we just went to macdonalds .Im not surprised mcds are busy and kfc is dead , time yo get ur act together or just shut down
October 2023 by L H
This Brunch is absolutes waste of place and let me tell you about the staff, it sounds the staff never had a proper training to serve customers, have no manners neither respects it is like ?My way or the highway ?in this place with its staff. I?m even started telling you about taking the orders. They have no patience with customer and they don?t even listen properly to the order over the drive through. The order always has to have something missing, unfortunately there isn?t another branch of KFS to go to but this branch as local. Tonight I went for a quick drive through and again ended up getting off the car and asking for missing bits yet when I got home I realised the most important thing was missing which is the drippings and just before that I had to get off and ask for the beans side order. While was waiting saw another customer was having the same problem, what does that tell you.who is the owner of this branch cuz needs to see what is happing with his/her business. Owner you need to wake up and do something !!!!!
October 2023 by heather diamond
Absolutely shocking service. Turned up to buy my son a kfc as he?s in hospital and I wanted to treat him. First night they closed 20 early and wouldn?t let me in. Next night there wasn?t anyone at the drive through speaker done when I drove round to the window there was no one serving even though they were all standing about pretending not to see or hear me.tapped the window and they looked over then continued to ignore me again. I went to park and we in and asked why they did that to be told they had a problem in the kitchen and the kitchen had to shut down this was 9 o?clock at night My. Very last kfc at Darnley went to the one in Linwood instead where they couldn?t have more helpfull. Shocking Darnley
September 2023 by Carol Connell
Absolutely sick of getting the wrong order at the drive through and then when you open it it's dried up and just off cold. You need to up your game if you want to stay in business. Chips were disgusting, dry and cold, fillet burger was a little less cold but dry and tough. Wings were hot and good. Oh and the cappuccino machine is never working.This place used to be reliably good but has been shocking last few times. Cannot wait for Popeyes to open so I can get decent takeaway hot food.Overall appalling and won't be back.
September 2023 by Jon Mc
I ordered large fillet meal x 2. Firstly there was no breast meat in any of the two meals I ordered and was given a lame excuse by one of the employees, I explained to her that my order was for breast chicken only 4 peaces in each order ,she explained that this is the only chicken available , (3 drum sticks , 1 wing ) and these portions were the same price and I wasn't charged extra.! Bad explained and wasn't happy with food ,employees, and the whole experience, the cost was over £ 25 and if anyone from KFC wish to check my claims just contact me directly. Order number 2038 .and to anyone looking for good food ! Avoid KFC Darnley.
August 2023 by S K
Staff didn?t have a clue what was in and out of stock. Also told bottles of a drink were sold out when the open container next to the kfc was open and full of it. Staff just couldn?t be bothered.
July 2023 by Ziko Ng
Firstly i ordered via machine and got two ice creams. They went through successfully and i waited for at least 20 minutes i then notified them and they apologised and they said the ice creams were coming.Another 15 minutes went by and still no ice cream they then acknowledged i was still there and they asked if i was still waiting for the two ice creams i said yes then after 5 minutes i got the two poorly made ice creams (chocolate sauce leaking all over the tub, no spoons and half melted ice cream) bad experience.
July 2023 by Yezdi Khareghat
Hopeless. Service undeserving of even 1 star. Ordered a 14 piece bucket and was very specific about not wanting legs and only breast pieces. The waitress nods her head and when I go home and open the bag.. Guess what? All leg pieces. Despite me confirming twice with the waitress when I took delivery of the order. What a waste of money.... Never going back again.
July 2023 by David McClelland
This KFC stands out with their inability to get orders correct. It?s a bit of a running joke that we?ve never had an order without something missing/wrong.I think they boil the chips too, instead of frying them. They come in a soggy ball.
July 2023 by Cammy
Honestly the worst kfc out there doesn't even deserve 1 star. Chicken is not fresh dry and chewy and if you get delivery you will be lucky if you actually get half your order. Dont buy!
July 2023 by Dipin Daniel
Service has been really good and efficient. All the staffs were really nice. We asked for a large order and we got it with no issues.
July 2023 by James McInally
Very, very disappointing. I feel completely ripped-off. It?s hard to imagine where I?ve had a poorer place for food in recent years. My meal cost £9.40. I was still very hungry after it. The burger was minuscule and the small bun was way bigger than the goujon-sized piece of chicken. It came with a small drumstick, that was delicious but mostly bones. I got way less fries than I should have. I asked for beans and got gravy. The coffee was okay but was a 40p add-on.For the money I spent, I should be at least full even if the food is poor. It was no more than £4 worth of food and service, masquerading as £9.40?s worth. The service was slow despite me seeing at least 5 staff members and being the only person they were serving. There was no ketchup, I mean, really? I was taught to always use a condiment.No doubt I will go back to KFC, but not the Darnley one. I can see why the place was empty. If this is standard for this place then anyone visiting will simply never go back. People are looking for value these days, and this was the opposite of that. Poor stuff.
June 2023 by M McNab
Service couldn't have been much slower or more disorganised... assistant was very chatty but on another planet. When I got food home, rice box was inedible - threw it away. Zinger meal was ok. Drinks machine wasn't working properly -2 drinks took 6 attempts to pour. Drive through closed