May 2023 by Therese Mayer
I have always found the staff very helpful.Please remember the front of house staff have to deal with different types of customers all day everyday.
December 2022 by Caroline Ward
Zero stars for this so call pharmacy. Needed an emergency prescription. Doctors sent it at 9am in the morning on the tue. They had it. Explained it was an emergency due to loosing all my medication on a flight. So I hadn't had amy medication since the Friday before. She said it would be ready in the afternoon so I could come back. When back at 2pm & stood for 20mins while they where seriously searching the full shop to then be told it wouldn't be ready until the Wednesday???? Wot part of emergency prescription don't they understand. It was my heart medication that I need to take twice a day.
October 2022 by D Jack
Zero star if I could. A few times now, the prescription is late. Instead of giving what's available they hold up the whole prescription. Some items cannot be missed on a daily basis, even ordering a week early it's still late. No one calls to tell you or ask the surgery to tell you. Avoid if you can. No customer care, no patience, no empathy and takes forever to serve you when you can see the all staff stands around chatting.
October 2022 by Megan Fitzgerald
Horrible customer service - go to wells chemist across the road if you can. The lady in there is much nicer, more empathetic, knowledgeable and suggests alternatives if items not available.I haven?t been able to get the free vitamin d drops for my breast fed four month old and have tried several chemists. To be fair to this chemist, it?s the first time staff have explained to me that it?s a stock issue and not that I am just being refused the service. Still, a pretty unhelpful and cold attitude with no suggestions on other products or brands I could maybe buy online which I find negligent considering it?s relating to my baby?s health. The whole experience was extra frustrating as my GP had phoned this chemist in advance and a staff member had told them they had the vitamin d in stock so I walked a round trip of 4k to get here with a pram (not exactly the longest distance but it includes two giant hills).After failing to get the vitamin d with zero advice offered on when it would be back in stock, I asked for baby paracetamol because my daughter is getting her third round of vaccines in a few days. I was told this was fine, asked to fill out a form and go and wait for 15 mins. I agreed to wait and floated about the area. When i came back the staff member that served me and asked me to wait is nowhere to be seen and a pharmacist approaches me instead telling me she can?t give me the paracetamol without the red book due to safety concerns. I have never read on any NHS minor ailment information sheet that the red book is necessary for collecting paracetamol for potential vaccine induced fevers. I don?t carry the red book around with me so I was refused paracetamol based on the assumption that I am either a moron who is mindlessly plying my daughter with drugs, I am trying to intentionally harm her or just that I?m lying about her getting her vaccines. Just horrible.
September 2022 by Sam Alba
Cannot get through to anybody line just busy and no other way to contact in urgent setting management have failed in organising this adequately. Why isn't there a hold system, or a call back system? Management should be ashamed.
August 2022 by A McG
I went in on Saturday morning and the young girl at the desk had just started. I needed to ask the pharmacy for advice and the poor wee soul was sent back to me 3 times to ask what had been told to her to ask. Pharmacy didn't come to speak to me and in the end phone NHS24. I feel if she had spoke to me herself much more would have been achieved. We are being advised to go to pharmacy for advice. Shocking service
August 2022 by Andy Hodge
Most useless staff on the planet ? don?t have your prescription waits for half an hour don?t have it can you check again see found it waste of my time go else where !
July 2022 by Steven McBrien
Awful pharmacy. Transferred my meds here as it's close to me. Have now transferred back to my original health centre as I'd rather make a trip than deal with the hassle of this place. Out of around six times I went to get my meds here, they weren't right ONCE. I'm on blood pressure tablets and this place only made my BP skyrocket. When I told staff about the fact that my meds weren't right they simply brushed me aside and put the blame elsewhere, telling me to get in touch with my health centre. The last time, when they didn't have my meds despite having two entire months to get it right and my repeated phone calls in advance to make double sure they would be there, was the last straw. Avoid at all costs.
July 2022 by William Hobson
Never have my prescription when needed
June 2022 by hesam vahedi
Terrible service.they are too slow.i will never go there again.
January 2022 by eugene maguire
Must be the only "pharmacy" to put there customers last. Quite happy to leave customers standing in the cold while the staff dither about inside the warmth of the shop. Like to make up there own rules for dealing with covid too. While every other shop is open and doing business you can be sure this place is shut. Rude staff too.
January 2022 by Asia
The worst pharmacy I've ever been to. Despite the mistake made by the pharmacist, she could not admit her mistake and apologize. I do not recommend this pharmacy
January 2022 by Asia Jedrzejczak
The worst pharmacy I've ever been to. Despite the mistake made by the pharmacist, she could not admit her mistake and apologize. I do not recommend this pharmacy
November 2021 by maryam Nergis A khan
I try my best to not come to this pharmacy as the customer service is terrible. They're rude and racist and probably the most judgemental people I have ever met.
October 2021 by Paula G
Shocking service!! ... One girl serving unable to find a mans prescription. At least 3 staff behind the screen... After waiting a considerable time i asked the pharmacist i could see if anyone else was serving. Shook his head, said 'no short staffed'.. Rude manner i thought. They obviously don't want to make money. I wont be back, this wasnt my first bad ecperience. Id give zero stars if i could.