March 2024 by Iain Don
Lovely looking shop however was made to feel horrific.Out in Glasgow for a day trip, and thought I'd have a look inside this shop to see what was in it as possible gifts for friends or family...Upon entering the shop I was instantly approached by two elder women working there asking me "what am I looking for" not a help or can we help you just what are you looking for. I said I'm just having a look and proceeded to walk around the shop looking for gift ideas.A few moments pass and the two women approach me again noticing I have a card factory carrier bag with a couple items in it FROM THE CARD FACTORY SHOP, They ask what have I got in the bag and without hesitation opened my bag and pulled out the items to look inside my bag, me being an anxious individual just said a couple gifts for my loved ones. After this they left me alone but could feel their stares burning a hole in the back of my skull.One of the women left the shop to do something and another couple come in to look around as well so it's just me and the couple and one of the women. The women still in the shop then proceeds to Lock the door to the shop with me and the couple still in it. And then informs the couple "I'm locking this door for a reason" now at the time I was dressed casually, a shirt, jacket and jeans and a flat cap. I have never done anything to cause any unrest nor suspicion. But the women does not say to me why she's locking the door she just walks past me. The entire time I walked around the shop I put my hand behind my back while walking around as I was nervous.With me being a socially anxious person I said look you've seen my bag and you can check all my pockets cause I can tell you clearly think something's going on, she looks at me surprised and says no it's okay. I said well I'm going to buy this little bar of soap for my girlfriend and be on my way, I buy the soap walk to the door and she said oh I will need to unlock it to let you out.Never have I been so disappointed in a shopping experience not to mention made to feel like some horrible person. Never again will I attend this shop after being made to feel like some sort of thief/ criminal even though I never would commit such an act!
February 2024 by Rosemary Howes
Had a lovely experience with Michelle! Will be back soon :)
January 2024 by A I
We were protesting for Gaza , staff member was Hawling shame on us for standing up , they were rude ! Boycott this store
December 2023 by Hannah Wilkins
After a problem with my online order, the staff couldn?t have been more helpful in fixing it, particularly Debbie who was absolutely brilliant. Fantastic customer service!
May 2023 by Pauline Kerr
Customer service is so good in this store. I explained what I wanted and the woman knew straight away and advised right away on a few other products. so happy with the polite and courteous service.
December 2022 by Helen Keenan
Great shop for Christmas ideas and I got a free gift which i will keep for myself the assistant was very helpful in helping me choose for my family
December 2022 by Charles Lynch
Seemed popular with woman. I was just parked on a seat while my daughter bought soap stuff.
November 2022 by Hugh Thomas McEwan
One of my favourite shops on this small planet and the staff are so knowledgeable, friendly and accommodating. all the products are naturally sourced and staff have plenty of information to make sure you get the right product for you
November 2022 by Hugh Thomas McEwan-Black
One of my favourite shops on this small planet and the staff are so knowledgeable, friendly and accommodating. all the products are naturally sourced and staff have plenty of information to make sure you get the right product for you
October 2022 by James Allan
Was in L'occitane today for a gift for my wife. We were served by a lovely lady called Michelle who took the time to explain many of their products, nothing was a problem, even gave us a recommendation for a fabulous restaurant, "Sugo Pasta", which just made our visit to Glasgow perfect.I would highly recommend L'occitane, not only for its wonderful products but for the friendly and professional staff that take time to explain everything.
August 2022 by Ruth McElhinney
The staff in Glasgow Buchanan St store are totally lovely and very helpful.
August 2022 by the thinker
Very very nice staff and of course great products
August 2022 by Lorraine Sharp
Brilliant!Michelle was so personable ? I really enjoyed my visit.
May 2022 by Dawn Roberts
Loved my visit today. What wonderful customer service very friendly, helpful and approachable ladies. Cannot wait to go back. Fabulous new layout.
May 2022 by Ian Stewart
Great products, nice well presented shop and staff.
