February 2024 by Stephen Connor
I've started shopping regularly at M&S since the reopening. I have noticed though that they only ever seen to have one checkout open even when busy. The reason I switched to shopping at M&S was because of the pattern of shops like Sainsbury's on Crow Rd reducing tills and introducing more and more self checkout.This morning at 10am I visited M&S to get some food items. Despite there being over 30 shoppers in store there were no tills in operation. I simply left my basket and walked out. I refuse point blank to use self checkout. I do not work for you therefore shouldn't expect to process my own shopping. You are supposed to be an employer, employ people on the tills please!
February 2024 by Duncan Park
Fantastic store, sporting a mind boggling selection of, everything basically. Been Sunday food shopping here for years , and was delighted when it expanded into the defunct ARGOS next door. Apparently now the second largest in Scotland after Falkirk. Also friendly helpful staff who seem to be pleased to be there, overseen by Manager Mike!
February 2024 by Elizabeth Watt
Noticed a number of negative posts about a female member of staff and possibly the same person I have experienced as being unhelpful and dour in attitude. I have had much more positive experiences with other staff members. I had bought a fairly large amount of shopping which was piling up after being checked through, no assistance whatsoever given or offer of help to pack. Very curt manner. Think I?ll go back to Braehead.
January 2024 by Y Y
An unpleasant experience I had with a member of the M&S staff during my visit yesterday morning. When scanning it at the self-check machine, two different prices appeared on the screen due to displaced labels, resulting in both the discounted and original prices being scanned. So I sought help from a member of staff who was in charge of the self-checkout area. Unexpectedly, her response was impatient and unhappy; she impatiently told me that I should place the peas in the bag area. I explained that the item was scanned twice due to the displaced labels, not because of incorrect placement. Her impatience escalated, and she curtly stated, 'I've already come to solve the problem,' then turned away. Observing her assist another customer with the same issue in a polite manner, I couldn't help but wonder if I was treated differently because I am a foreigner. Unfortunately, I do not know the staff member's name, but she was responsible for the self-checkout area around 10.05 a.m. She was wearing a beige vest. There were two staff members present, one with short hair and the other with long hair. The staff member with long hair was the one who behaved rudely.I had a quick look of review and realised that she is rude All the time. Ridiculous.
December 2023 by clara kate
Says it closes at 9 but shut at 8
December 2023 by Brian
Not open as per advertised hours.
December 2023 by Liz Henry
Great food hall very spacious and plenty of variety fruit and vegetables very reasonable its not as dear as people think lots of special offers and delicious products
November 2023 by IAIN mackay
Staff are brilliant
October 2023 by Lynne Whiteman
The staff here are wonderful, helpful and friendly although, this newly extended store does not lend itself to the warmth of the smaller store. There is now no customer service desk, only a screen which you type your details into. It is awful, completely impersonal and a snub to your customer base in this area.i was made to feel very silly for complaining about this in store by a member of the management team.
October 2023 by Sea Y
An old woman at self checkout till is very rude. Her movements and behavior are ridiculous, and I don't understand why she was chosen to be an employee of this supermarket, and I think her presence damages the reputation of this supermarket. Perhaps she is the enemy of this supermarket, making customers stop coming to this supermarket by giving them an unpleasant experience!
September 2023 by Andrew Quinn
I assume this must be the official reopening 19.9.23 - a giant inflatable was not only blocking a disabled parking bay, it was also blocking the pavement and forcing people to walk around into the car park.Deafeningly loud music at the entrance and the store was full of 20+ members of uniformed staff chatting to each other and making no attempt to approach customers, while the tills were poorly manned.
August 2023 by euan miller
Arbitrarily decided to open at 08:30 instead of 08:00 on a Saturday, inconveniencing a number of regular customers. I'm not hanging around for 30 minutes when the store is fully staffed and ready to open.
July 2023 by G
Nice new store, zero customer service , just been in, awful, self check outs that don?t scan some items, you press for assistance and nothing, nobody comes near you, returned items and left, won?t be back
July 2023 by Hassan Omar
Nice place simple food great Quality and next to my house
June 2023 by Nataliia Batrakova
bought on Wednesday.The second photo is Saturday morning.The 5 day warranty does not work.because I didn't save the packaging from the flowers.10 pounds in the trash?