October 2023 by Ann Marie Mac
Fantastic experience with April at Glasgow Fort. Talked us through all the products, took her time and ensured our understanding.We took a day to think it through and returned to buy our whole set up here which we are confident was the right decision.Thank you for being so informative and not rushing us! We really appreciate it, and look forward to coming back to purchase more in the not too distant future.
September 2023 by Majid Haq
Great service & advice from Helen who took her time to explain things. A credit to the company.
July 2023 by Daniel Easson
I contacted Mamas and Papas at the Glasgow Fort store today 25.07.2023 regarding a part for my daughters Maxi-Cosi high chair and was told to contact Maxi-Cosi via phone or Website myself, didn't even offer a contact number for Maxi-Cosi. What ever happened to after sales customer service?, It appears it doesn't exist at Mamas and Papas, you purchase an expensive product from them and any issues thereafter are upto you to sort out! Definitely will not be buying from Mamas and Papas again.
April 2023 by Lauren Deans
So I had a little one very unexpectedly. I went in to Mamas and Papas and explained my situation and that I needed a pram system ASAP. We picked a pram system and we?re shown how the pram worked by a member of staff who was brilliant. She managed to fast track my pram which I will be forever grateful for. I visited the shop on the Tuesday and my pram was delivered on the Thursday.Great customer service. I would honestly recommend. Especially to those who may experience the same situation as me.
March 2023 by Tim Pies
A PERFECT SHOPPING EXPERIENCE. We popped into Mamas and Papas at Glasgow Fort purely for a look around...we walked out with a full baby travel system!The lovely sales person spent nearly an hour with us, teaching us all about prams and car seats (there's a lot to know!). This allowed us to make an educated purchase. Well done Mamas and Papas.
March 2023 by Maria A.
Absolutely great customer service! The staff are so dedicated and explained the use of the pram and its functions perfectly well. A very nice store with all baby essentials.
January 2023 by catriona morrison
Ordered a Mattress to my BF address for a cot bed. Its now been a month and nothing. They messed up the address so the delivery company cant send it. I have been in to sort it but was sent away told to comtact the delivery company as there is nothing they can do. When I got in contact with the delivery company and sorted it, found out the next day mamas and papas recalled it without warning me. Emailed them and phoned them. Heard nothing back on the email and on the phone I was told to contact the delivery company AGAIN. I did that, AGAIN, but when they got the parcel and asked for the address of where to send it to, mamas and papas still had the messed up address so they can't resend it. They cant even say it was the strikes as they go to a private company for all deliveries not the Royal Mail.
January 2023 by Sean Carroll
April was very personable, knowledgable, and helpful with our personal shopping. Would highly recommend!
June 2022 by Malcolm Mitchell
Fantastic range and knowledgeable staff. Christine was a great help when purchasing would recommend them and shop here again
May 2022 by Neelam Parveen
April was amazing and was very helpful/knowledgeable with everything we needed to know. We drove from Edinburgh to Glasgow as the Edinburgh branch is completely useless with their service ?. April made the drive worth it though ?
April 2022 by Kay Wood
Not a very warm welcome at this store. Plenty of other places to spend my money.
August 2021 by Jonathon Daly
Avoid at all costs. Staff are terrible if I could give 0 stars I would. Firstly when u went in to put the remainder of my pram the lady on the till had a terrible attitude because I went to pay in cash which she says they weren?t accepting fair enough it was the whole attitude she had towards me and the tone. The staff behind tills were just ignoring customers chatting amongst themselves. Then my £1200 pram snapped in the middle of a busy road, I don?t drive so was told I would have to bring my son up in a snapped pram on two buses for the problem to be fixed. Then when I did bring the pram in I was given one that wasn?t suitable for my sons age, told his footmuff would at least fit which it didn?t. They also had the cheek to give me a raincover thy didn?t fit so on the school run the next day my son was soaked and now has a cold. I have to wait 3 weeks for my pram to be fixed and not received one apology. For a 1200 to snap like that is beyond a joke if I was bumping my son down a set of stairs it could have been a major accident! Avoid!!!!!
August 2021 by Katy Tabatabaeyan
We bought a set of nursery furniture online from mamas and papas over 4 years ago for our first child. We?ve been cleaning it up for our baby due in a couple of months and noticed we couldn?t find the fittings required to put the side back on the cot bed. Nipped over to Mamas and Papas in Glasgow and they gave us a whole new set of fittings with no charge and didn?t ask for proof of purchase. Good customer service.
January 2021 by Kay Tee
We bought a set of nursery furniture online from mamas and papas over 4 years ago for our first child. We?ve been cleaning it up for our baby due in a couple of months and noticed we couldn?t find the fittings required to put the side back on the cot bed. Nipped over to Mamas and Papas in Glasgow and they gave us a whole new set of fittings with no charge and didn?t ask for proof of purchase. Good customer service.
September 2019 by babe 83
Went in for a car seat and the lady wasn't prepared at all about the prices. Didn't know nothing as she had been on holiday. When asked to buy what I thought was the right choice for my kid she said i couldnt as it wasn't compatible with my car. Went in a car park to check my car and it was ok for that car seat. I'm wondering when u employe someone do u train them or just put this people to get a wage. Called to speak with the lady no one was picking up. Again went back to the shop and found her and the other employee talking and laughing. If this is the way you expect to get customers well thanks but I go to spend money in and have no service at all plus wrong information.
