December 2022 by Ignatius Bowskill Dutkiewicz
Extremely helpful staff in a well orchestrated environment. Free coffee, as well as providing a space, temporarily, to conduct personal work. Would come again.
October 2022 by Agnieszka Kielbinska
Absolutely useless in every aspect, why do they even bother existing as a bank?
August 2022 by Elen Nikolova
One of the worst banking experiences I have ever had since 10 years.Very unprofessional...P. S. thanks to the cashier man, at least he tried to help.
May 2022 by Andy
David Thomson was very helpful when I had to come into the branch after having issues with my Help To Buy ISA account.Thanks for your help David.
April 2022 by Audrey Victor
Such great service from a young man (from Edinburgh branch) whose name I didn?t catch. My son & I have been having a very stressful time arranging to withdraw his child Trust Fund and he looked through all our correspondence, found the issue, rectified it and is now sending on the documents internally so we dint even have to !!! Thank you so, so much ! Audrey & Adam Victor
April 2022 by Steven Raymonds
Most unhelpful bank staff I have ever dealt with. They seem to think cleaning cupboards are more important than dealing with customers. Always hiding not wanting to do there jobs.
March 2022 by Derry Wilkinson
Never helpful, often close a few minutes before they?re due to. Now they?ve reduced their opening hours even further. This is ridiculous, how am I supposed to leave quick deposit bags if they don?t have reasonable opening hours and no night safe anymore!?
March 2022 by Tiziana Marrocco
Staff were amazing, extremely professional and friendly. They emphatised with my enquiry and showed they cared. I always use online and mobile banking, but the way my request was dealt with and the lovely human interaction made this trip to this branch truly worth it. I have been with NatWest for nearly 20 years and once again they showed me why!! ??
March 2022 by Derry Ryan
Never helpful, often close a few minutes before they?re due to. Now they?ve reduced their opening hours even further. This is ridiculous, how am I supposed to leave quick deposit bags if they don?t have reasonable opening hours and no night safe anymore!?
January 2022 by Charlene Mckay
Very rude staff was dealing with branch manager Tracy who does not seem to know what she is doing or what day it is will not be going back to branch
November 2021 by :
Needed some help doing a Chaps transfer, and Vikki was extremely helpful, friendly and made things easier. A few similar reviews here, say the same so I?m not the first to say she?s a credit to the company.
March 2021 by Paul C
Archaic login system that I have been at the mercy of for two weeks of waiting for postal codes that arrived but never work. Online support have zero powers to help you get logged in - actually recommended that I travel outside my local area to visit a branch which is against the current Covid restrictions. Wasted so much time on this that opening a new account elsewhere, moving my DDs etc was the best way to get online banking working again.Side note: I moved to Starling Bank where I am very happy to see more modern systems. Forgot your details? They just need a selfie video that gets reviewed in minutes, as opposed to weeks by Natwest!
March 2021 by Rosa Paula
Terrible bank. Make you jump through hoops to do simple things and this branch does not have accessible access so if you are disabled or have a pram then it is very difficult to get up the stairs into the branch
January 2021 by I S
Happy with the service, Viki is very friendly and professional.
December 2020 by ok
Had nothing but problems. Thinking of shutting my account.
