August 2023 by Marilyn Cole
Nicely laid out, but not much choice of trainers. Would visit again.
August 2023 by Gary Lamond
Excellent store ,staff are friendly ?
July 2023 by LucyintheSkywithDiamonds
I noticed that there was only one staff member working downstairs during my 10-minute stay. The poor girl was surrounded by many customers asking for help. I ended up going upstairs and was surprised to find many other staff members bored and spinning in place with nothing to do. I want to know why.
May 2023 by Allan
This store has had a bad atmosphere since it opened and after my recent visit I can confirm the atmosphere hasn't improved. Some staff helpful but many have no clue re customer service and in some ways are verging on rude. A look through the many reviews here and a drunk man on a galloping horse could see this store has issues. I note no reply from an accountable person to the reviews. Quite extraordinary for a major global brand. I will be avoiding this place in the future so guess will do it all online ?????.
March 2023 by Muhanad Ahmed
I?ve had beautiful experience, professional employees and friendly
February 2023 by Harita Architect
Buchanan gallery outlet is the worst among all. I had a terrible experience here. The staff is exceedingly rude. Almost good designs are out of stock. They won't let you try more than two shoes. I'd prefer to go to G64 or G74 next time.
February 2023 by Harita
Buchanan gallery outlet is the worst among all. I had a terrible experience here. The staff is exceedingly rude. Almost good designs are out of stock. They won't let you try more than two shoes. I'd prefer to go to G64 or G74 next time.
February 2023 by Dek R
Best customer service staff are amazing they even go the extra mile
January 2023 by L G
Very poor customer service. Stood for what was too long holding running trainers from the display which I wanted to try on. Sales staff a few yards away chatting to each other. When I called one over they looked pretty disinterested and couldn't tell me anything about the trainers, what set the different styles apart or what kind of support they provide for running. Wasn't asking anything technical, I just wanted to know more about the product. God knows what kind of training staff get, but the person who served me certainly hadn't gone out their way to educate themselves on what they are there to sell. I apologise if they were new, but I got the feeling the disinterest in customer needs is endemic across the store. Once I decided what pair to go for, to top off a pretty disappointing experience, I was nearly given the wrong pair of shoes when they were placed behind the till.I feel for anyone working in customer service and sales, but Nike is huge brand and products are NOT cheap so it's not great when you walk out the store thinking, 'I hope I've bought the right thing' when you've parted with your own cash.This was such a different experience to when I was in the store some 8/9 years ago, again for road running shoes. The person who served me couldn't have been more helpful and the trainers I was sold were fantastic which is why I wanted to go back.Please improve your customer care, systems and product knowledge among staff.
November 2022 by Jimaly Dotcom
Ground floor is all female items, 1st floor male items. A few are unisex on both floors. No heavy sell here. Some nice original architectural features exposed. Worth a visit.
October 2022 by Scottish Jamie
Great selection on everything probably the best sports shop in the city the thing that makes it for me though, is the staff all brilliant helpful and friendly. I went down to change over trainers bought from Nike online that were too big for me and from the minute I walked in, warmly welcomed explained and it was sorted from a really nice young lad who directed me upstairs where I was welcomed by another friendly young chap who promptly went and got another pair for me to try on, sorted!This level of customer service is what brings people back, some shops in town you feel like a hindrance on the staffs day, not here, also I had a look around and the selection of everything is awesome! Looking forward to going back on Saturday for the new Brazil top and a new tracksuit for the gym! Just do it, indeed!
September 2022 by Raymond Mulvey
Terrible service. Not enough staff.I?ve now been in 3 times to try and get my son?s PSG top printed with Messi on it. Tonight I was told it was too late even though it was still open for another 1hr 15 minutes. I was previously told to phone and check availability, tried calling but nobody answered. So poor when all I want to do is to give them money to make a little boy happy.
September 2022 by Battle _Hound562
Brilliant had exactly what I wanted, I went in for classic Jordans red and black, for my son as I couldn't get them from any other sports stores. And I didn't know that Nike had a store in Glasgow, I will be going here from now on for my son's Jordans.
August 2022 by Gary Cullen
Worst in store service ever....wanted to buy nearly £500 worth of training gear - told couldn't try on trainers...then Zane said couldn't use changing rooms after 6pm - why are you open till 7pm? Told to take trainers with you and use 30 day return policy - I don't think so! Manager no help at allEmbarassment to a good lable
August 2022 by Graeme ?GIrvine82?
Returned with an online order that didn't fit my daughter. Exchanged for a different style that was shipped to my home address within 2 days.Customer service was quick and efficient.
