March 2024 by Adam C
I have read some bad reviews for this place but I must say I totally disagree. I found everything fantastic. It?s a lovely quiet gym.The staff were lovely from Lesley at reception to Eve who gave me a tour of the place.All the facilities were perfect.Plenty of cardio equipment, weightlifting area was impeccable and the swimming pool/sauna/steam room is exactly what I wanted them to be. And then the shower/changing room were spotless. I couldn?t find a problem if I tried.
February 2024 by Jessica Deacon
Amazing gym and staff. I do a lot of classes (good availability overall and variety. My favourites are bodypump, core & circuits) I?ve done some PT sessions with Beki which were really good. She?s awesome and has helped me achieve some of my fitness goals within a few months. The creche is also amazing, I wish it was open at the weekend too! My toddler loves going and it?s helped me to maintain a good level of fitness too. I don?t know of any other gyms in the area with this facility. Would highly recommend this gym (it?s also never too busy, even at peak times I can use all the equipment I?d like to)
February 2024 by Helen Yadh
Place is nice and welcoming Staff are amazing classes are so good Great smoothies. /food at the caffe. Swimming pool is so relaxing. Lots classes. For everyone. Of all ages. warm and friendly atmosphere I ??it.
February 2024 by George Harrison
Went for a free trial at this ?luxury? gym and didn?t go back. The place is falling apart; broken tiles on the shower floor, broken taps, jacuzzi permanently out of order-the list goes on. Quite shocking to see a facility in such a state of disrepair, it needs a complete refurbishment.
February 2024 by Alex Learie
Very helpful staff and the medical team were excellent
January 2024 by Alan Sutherland
The gym has really gone downhill over the past couple years with no signs of improving. The facilities are neglected, with a lack of cleanliness and many maintenance issues which take ages to get fixed (waiting nearly 2 months now for the hand dryer to be fixed, and provided no paper towels in the meantime). Real insult to the paying customers that these basic issues take months to be sorted - the gym is not cheap and you would expect a much higher standard. The place needs some investment and initiative from the management. There are many other gyms out there which cost significantly less but provide a far better service.
January 2024 by Zion Rion
Before covid I was happy to come in every day and this place was maintained. Now it's going down hill. My guess bozos in nuffield so called managment will be selling this place to a different group so that's why all gyms are neglected and they don't even clean sauna and steam rooms. Too cheap to pay for cleaning really.
January 2024 by Dougie Neil
This place has went down hill since joining 2 years ago. The management team have no interest in maintaining the facility and fixing broken items.The mens changing room hand washing area has had a water damaged work surface since the day I joined the gym, sadly 2 years later nothing has been done to fix this, apart from a 'not in use' sticker. Really embarrassing this has happened for so long and paints a real picture of the managements attitude towards the paying customers!Same goes for the hand dryer which is always broken, for the last 3 weeks I've had to ask for paper towels to be supplied to allow people to dry hands, which most of the time the reception staff just ignore. Also noticed recently the emergency button in the sauna is broken with a 'not in use' sticker above it which they seem to think is acceptable with anything thats damaged within the gym, rather than actually rectify the problem.Simple things you'd expect from a private gym which is not cheap, you just don't get what you pay for at this facility and they clearly have no interest whatsoever in fixing these problems.It's a real shame what's happened to the gym and the management don't care for the customers interests, I'll not be renewing my membership just wish I could cancel sooner.Anyone thinking of joining this January should go elsewhere for more value for money.
December 2023 by Doro Weber
What a miserable and tired place with no customer service - would give 0 stars if I could!I was a member for many years but cancelled my membership last December as this place is literally falling apart. The state of the facilities is not what you'd expect from a private health club. It's very tired looking, equipment is falling apart, sauna smells badly and the jacuzzi is permanently out of use.I sent in some kind feedback to make management aware about the poor state of the sauna (smells bad and has black dirt/mould under the wooden slabs), broken spin bikes and terrible sound system in the spin studio, and I got the rudest email back from the manager. I wonder if they have ever come across the concept of "customer service"?!?I had another trial recently as was looking to potentially re-join but I am sorry to say nothing has changed since I left last winter. They won't be getting another penny from me.The friendliest and most helpful member of staff is their cleaner (she is genuinely really lovely and friendly) - no one else bothers to say hello, crack a smile or show any willingness to be helpful. It was like drawing blood from a stone trying to get membership information and costs from them at my trial.They really don't seem to care. It's a real shame. Good bye Nuffield Glasgow!
December 2023 by Syed Faisal Imam
My trial experience at this gym was disappointing, to say the least. The facilities seemed neglected, with a noticeable lack of cleanliness and maintenance issues throughout. The environment felt uninviting due to the facility?s poor upkeep, and safety concerns arose, notably in the slippery conditions of the steam room floor. Regrettably, based on this initial encounter, I don?t believe the membership cost justifies the subpar conditions and overall experience.
October 2023 by Jenny X
Leaving the gym!! I lost my phone recently and phoned back first thing in the morning, ask the staff Lesley to check the phone for me. The woman who picked up my call, has zero empathy. First she told me she doesn?t have time to check, apparently she is too busy. She will only be able to check for my phone when she is not busy and of course she won?t know when, doesn?t want to promise me anything for when she can check my phone, because she has too many things to do. After awhile, she checked for me and phoned back but I missed the call.When I spoke to her on the phone, told her that I missed a phone call, she told me that she has already left me voice message. I then told her that I didn?t listen the voice message, can she tell me what she left. She then unhappily told me that she didn?t find my phone. I told her that I want to speak to her general manager, she told me that the manager is in London, she can?t check her managers diary and doesn?t know when he will be back. And then she asked me why I want to speak to her manager. Then she start whinnying about she went to the safer, and the locker, the things she has done for me. She made it sounds like she has done so much for me and I owned her. Wanted me feel sorry, I don?t feel sorry, because this is your job. You have zero empathy for someone losing the phone and in the end you wanted to even that person feel sorry for you. I feel she is not suitable for the job and zero EQ. If you don?t want someone ruin your day better avoid her.
October 2023 by Subhendu Pal
Too crowded, can?t even get a bench sometimes. Not much equipments and some aren?t working for the membership price. Giving two stars for the swimming pool and sauna which is not crowded but out of the two jacuzzis only one works with no warm water.
September 2023 by Marc Dinardo
Just renewed membership but first visit this afternoon and can't say I'll be rushing back. Pool very cold, both jacuzzis out of order. Unacceptable for the price! Will be phoning in to cancel and get my money back this week
August 2023 by Andrew Bell
The place is falling apart. Jacuzzis permanently turned off, Steam room not steamy enough... overall in need of investment. Membership is too expensive for what it is.
August 2023 by Jesse Phillips
The fact that they hot tubs aren?t HOT is ridiculous. They decrease their energy bill but make us pay the same price. Absurd!
