February 2024 by cher duffield
Had my surgery yesterday and today it feels like a miracle has happened. Surgery was swift and painless and I was home in less than three hours.Today I can see perfectly.I cannot thank the team enough for their care, every single one of them.They all seem genuinely invested in creating a positive outcome after surgery.I strongly recommend this clinic, it's worth every penny and more. I feel like a new person today!
February 2024 by Alan McNamara
I had my cataract removed yesterday, it took only 10 minutes, the whole team were AWESOME, from Kirsty at reception through to my surgeon. They were all amazing and so professional and friendly.Today I went back for my follow up appointment and I was told the vision in my right eye was better that 20/20.I am blind in my left eye so losing the sight in my right eye due to the cataract was extremely worrying. Today everything is so VIBRANT. It is wonderful, I am OVERJOYED.THANK YOU Optical Express for giving me my life back, a new lease of life.#MoneyWellSpent
February 2024 by Jordan Carey
Great service, felt totally comfortable during my surgery and I?m really pleased with the results!
February 2024 by Paul hageycool
Superb quality and attention to detail from the young lady at reception the optometrist and the surgeon thank you all so much.
November 2023 by Jess Alexander
5 star. Can?t fault the team at optical express one bit. Dealt with Robert Morton and he was excellent from start to finish! (Highly recommend!) I felt really welcome & was always put at ease. He was supportive throughout - from my first consultation and even after my surgery! Really appreciate it! Rob & team really go above and beyond. Anyone considering laser eye surgery, go for it! I?ve had an incredible experience and the team are so lovely!! Thanks again!
November 2023 by Andrew Nicol
I just had my lens replacement surgery done at Glasgow and I now have excellent vision without glasses.It was done very quickly with no pain at all just amazing.I can?t praise the staff at Glasgow Dundee and those from other practices who were so friendly and helpful throughout, nothing was too much trouble a truly customer focused company.I should have done it years ago.
October 2023 by Mark Craighead
Extremely happy. Had my cataract surgery two days ago and my vision has already improved dramatically and continues so to do.Whole process, from first consultation through to the actual operation (and aftercare) were handled with complete professionalism. Always felt as if I was being treated as an individual by the team at Optical Express in Glasgow.In terms of cost I had done some research and as well as being the largest provider of cataract surgery in the UK they appeared to be the most competitive cost wise (I may have missed some providers but I checked a few).All the way through I was kept informed of what was occurring, through all the initial examinations and the actual procedure itself.Staff were all friendly, welcoming and professional.No issue in recommending.
October 2023 by Danielle Sutherland
An extremely professional service right from the consultation. I now have better than 20/20 vision and have been discharged after my one month post surgery check. Everyone who I have dealt with at the clinic at St Vincent Street have been brilliant. Everything was explained in great detail. Will 100% recommend to any friends or family thinking to get the procedure done.
October 2023 by Simon Grant
I had a great experience with Optical Express today with Lauren, and her manager Rosalin.I came to them with a fairly complex situation, and Lauren was extremely proactive and solved it for me in one phone call, (with assistance from Rosalin.)Thanks very much for this!
August 2023 by Vicky Kelsall
Great experience dealing with Optical Express, from the initial booking of the appointment, to the applicability screening right through to getting the lens replacement procedure done plus post op care. Everyone is so friendly and professional. I?ve just had my 1 month check up and I?ve got better than 20/20 vision for driving and can easily read small print! Not wearing glasses for reading, work and driving has made a massive difference to my life. The results are far better than I could have imagined - I wish I?d done it years ago! I?d highly recommend!
August 2023 by joanna fenech
Brilliant team and fantastic service and friendly from start to finish. Really efficient, organised, couldn?t do enough for you and a personal touch, really helpful and informative. Made the process so smooth. Would 100% recommend. 10 out of 10?
August 2023 by Robert Mcgarry
Life changing now have perfect vision all the team where great helped as I was anxious regards my surgery was quick process and was well looked afterAftercare aswell very friendly staff.
July 2023 by Lynsey Duthie
So this was a 5 star review but not any more. I had LASIK treatment at st Vincent Street. I cannot praise the staff highly enough. They are a very professional team but so lovely and approachable too. Very knowledgeable as lots of the staff have had the same or similar treatment. The building and facilities are fantastic. Beautiful and so modern. Amazing all round. I will be honest and add this was not the painless process they advise. well not for me. They did my right eye which I found excruciating. I was crying out in pain. Thankfully the surgeon gave me extra numbing drops before they did my left eye. The left felt like the pressure and discomfort they talk about. I could not sleep for the pain and my 40 minute car ride home was horrendous. Take painkillers with you.I also could not sleep afterwards so it was 3/4 hours of pain. I took painkillers which helped. It's true though that after that period the pain is completely manageable.The effects are immediate for your vision though. Went back today for second check up. Better than 20/20 vision already so it's well worth the pain. The surgeon was late so the ps8n killing drops had worn off.HOWEVER no one will respond to the fact I'm advising the numbing drops did not work in my right eye. I could feel the flap being moved around and the tools touching my eyeballs. I knew I was in trouble when I could feel the cup that held the eyelids open scrape all the way down the back of my eyeball and its was excruciating.I'm not saying I wouldn't do it again. Nor am I saying I wouldn't use optical express again. I'm trying to advise you so that you take the feedback on board and this does not happen to others???? There was too much time in between administering the drops and the surgeon being ready. She was held up. I could see the women who gave me the drops watching the time and apologising again and again. The surgeon was held up. No one will respond to complaint. Was only feedback but ignored so now complaint.
June 2023 by Megan King
I feel very mislead.After googling laser eye surgery and seeing that I could get it from Optical Express for £595 per eye, I was delighted that it was financially within reach.After my consultation where they continued to built the hype around having 20:20 vision, I was quoted £8500. This is completely unaffordable and more than 10 times the price advertised online. I now just feel devastated that I can?t afford it.
May 2023 by Emma Roberts
I had a consultation for laser eye surgery and was immediately put off. The staff were extremely pushy and were in full on sales mode, they didn't reassure me I'd be in safe hands during the surgery and were annoyed when I wasn't ready to make a decision right away. They skipped a few tests and missed key details about my eyes that other consultations had noticed right away. I had a 'Patient Care Advisor' call me after my appointment and he did nothing to reassure me I'd be receiving top quality care and made it clear it was all about making a sale. I went elsewhere for my laser eye surgery and feel confident I made the right choice.
