October 2023 by Saurabh Chugh
Did the takeaway today. Bought Carrot cake and pumpkin latte cakes. Both were as hard as rock. Really disappointed
August 2023 by Broken Dreams
We had such a good experience the manager was sooo lovely and the guy who served us was lovely aswell I will definitely be going back.. it was sooo busy but still everything was soo nice thank you so much to them.
August 2023 by Gale McQuillan
Valerie Patisserie?s mille-feuille (or vanilla slice) is gorgeous, and Moria remembering our special order once a month in a very busy cafe is extremely impressive!
July 2023 by Catherine B
All aspects of the afternoon tea were tasty and fresh. We were able to walk-in without booking and the staff were friendly and accommodated our dietary requirements.
July 2023 by ZoYa Javed
We had such a good experience the manager was sooo lovely and the guy who served us was lovely aswell I will definitely be going back.. it was sooo busy but still everything was soo nice thank you so much to them.
June 2023 by Emma Fairlie
Very professional, understand and customer service 5 star. All ladies that are on shift this morning are a credit to your company.Thank you so much.Visit on 28.5.23.
June 2023 by joeeggGreenock
My wife and I were given a gift voucher , as a Christmas present, for 2 x cream teas with an extra voucher to take away 4 cakes. This was our first visit to Patisserie Valerie in Silverburn, its open air within the enclosed shopping centre and we were impressed. Its a very relaxed atmosphere, staff were all friendly and welcoming and the cake displays were excellent. We were served by Moira, service was first class, informative and friendly and we were presented with a 3 tier display of fresh hand made sandwiches, scones, cream and jam pots and a selection of cakes on the top tier, teas and coffee with refill. The 4 cakes that we took away were high quality. All in all a memorable experience and was a special gift
May 2023 by Therese Smith
Took my auntie out for some lunch and got amazing service with beautiful food. Cakes are insanely good, great choice and the staff couldn't be nicer. Would definitely recommend popping in.
April 2023 by Wendy Sheraton
Terrible!!! Misleading website said it was open until 5pm, arrived there at approx 4.15pm (after an hour's drive) only to be told that the kitchen shut at 4pm! The place was completely empty, no-one sitting finishing off their drinks/meals and it looked as if it had been shut for quite some time. Staff obviously don't mind standing around doing nothing for an hour - they're getting paid after all, and they came across as lazy and disinterested. I was really really angry and upset that we had travelled so far for nothing so my husband took me for a wonder around the shops to try and cheer me up, on our way back to the car park we saw 2 members of Patisserie Valerie staff serving coffee to a member of staff from Wagamama's and another person!!!!! So much for the kitchen being closed at 4pm!!! Looks like they just did not want to serve us. Don't know how other people are writing glowing reports about this place, my experience has been the polar opposite. Won't be back EVER, won't be recommending to anyone I know.
April 2023 by Nats Mcconville
Came with my mum for her birthday and the food was amazing staff was very friendly special thanks to Tyler who I was advised prepared the food and new to the company well done cant wait to come back
April 2023 by caitlin whitten
Food was excellent very quick service asked name of chef was told it was Tyler so just want to give him a mention and say he's a credit looking forward to coming back
March 2023 by Alan Sewell
Afternoon Tea
Had a great experience at Silverburn today, great customer service, very accommodating to our requirements and service with a smile, many thanks, Lindsey and June ??
March 2023 by D6168DXwendys
Terrible, Terrible, Terrible! Left me really angry and upset (in tears). Thought I'd use my Xmas present voucher to go out for afternoon tea with my husband. Checked the opening times on the web which said open 10am-5pm. We had an hour's drive to get there. Arrived at about 4.15pm, and as it said it was open until 5pm I stupidly assumed we would be able to get served - how wrong I was! The place was completely empty and looked like it was closed. Upon asking a member of staff at the counter, I was informed the kitchen closed at 4pm!!! So you are NOT open until 5pm Patisserie Valerie, you effectively CLOSE at 4pm and you are paying your lazy disinterested staff an extra hour's wage for standing around doing nothing!!! My hubby tried to cheer me up with a wonder around the shops and as we were returning to the car park we saw the 2 members of Patisserie Valerie staff making coffees for a member of staff from Wagamama's and another person!!!!!!!! It seems they are perfectly happy to serve centre co-workers, just not members of the public - appalling customer service!!!! Please take note Head Office of the behaviour of your staff and the terrible impression it gives to customers, please also ask the manager of your Silverburn store to amend their misleading website opening hours to reflect they CLOSE at 4pm.
March 2023 by AnithaP
If you re looking for a good sweet and a cup of tea or coffee choose this place.The staff is really welcoming and kind.Katalina is been very friendly and professional x .Thank you ! I will be back soon x
March 2023 by chrissielm4
Very disappointing, waited as per sign to be seated and ignored for substantial time while staff milled about. Sat ourselves down and then ignored for further period. Eventually went to to till to try and order. Member of staff absolutely manky, so many staff not doing much. Won?t be back.