February 2020 by Inspiration671335
It seems to be a trend/ policy with this company. Once the seating is at about 40% capacity the stance is 'its a 40 minute wait on a table'. We explained we had booked so were shown to a table. We both ordered a pizza mine was cold my sons carbon. We were than asked if we wanted a sweet albiet 50% of the menu wasn't available. I ordered an ameretto parfit which was just solid inedible. £57... (soft drinks). Won't be back..
December 2019 by Ann S
Visited today for lunch, spur of the moment. Usually go to Zizzis next door but thought we would try out Pizza Express for a change... MISTAKE. Sat down and eventually WE asked for drinks. (the fresh orange was very nice...) we then had to ask for a jug of water, usually this is automatic in most restaurants. Ordered from Lunch menu, two courses for £9.95. On getting the bill we were over charged by £10. I brought this to their attention, the waitress took the bill away, eventually brought it back saying "that''s it now" no apology... no nothing, I am asking too much. We paid and walked out. This is the first time in my life that we have not left a tip... and I am sorry we will not be back.
December 2019 by c154shalom
Ordered veggie calzone and given meat one; as a meat eater I was ok with it. Far too chilli that you taste nothing. Mozzarella salad for starters was bland although friend enjoyed her salad and pizza.
October 2019 by Brangane1
We really like Pizza Express and often go to their restaurants but find at Silverburn, because they?re often busy, that they miss things on the order. Like tonight. We had just walked out of another restaurant because of bad service only to have an item forgotten off our order at Pizza Express. It won?t necessarily stop us from going back but I just don?t like bad/poor customer service. The mushroom pizza I had was nice enough but it was heavily doused with garlic which overpowered everything else. Just be careful when you?re ordering and it?s busy!
October 2019 by nav010
Lovely fresh pizza , pasta and doughballs. Long wait, short staffed place only 20% full. Odd, how can they make money if they say 45 minutevwait for food and refuse new customers at 6pm on a sunday.
October 2019 by Dizzyguild
My daughter and myself went with my elderly mother, she loves the pizza in here , staff are always really good with her, we have been several times and will definitely be back for more, prices are reasonable too.
September 2019 by jennyjenny34
i visited here on the 18th of september with a few friends i ordered doughballs and the bruscetta for starters which were fine very tasty.I had then ordered a padana pizza and polla ad astra and a pollo pesto the pollo pesto was missing the chicken i cudnt taste any chicken as i was in a rush for the cinema i didnt bother to complain as we had waited 50 minutes for our mains to come through The rest of the food was fine but service extremely slow and pasta was missing chicken!
September 2019 by orla_bee21
I very much enjoyed my food at Pizza Express this evening, however the service unfortunately did not match up to how good the food was. We were seated quickly, but it took a notably long time for our drinks order to be taken. Once we ordered our food, both our starters and mains arrived promptly. I had the bruschetta to start, and my boyfriend had the dough balls followed by the pizza ?Pollo Ad Astra? and the ?Padana? pizza. The food tasted very fresh and the flavours were great. During our visit, we noticed that the staff were rushed, although the restaurant was not busy. This meant that it was difficult to get their attention when it was required. All of the waiting staff that we came into contact with were very pleasant, however it was clear that the restaurant could have benefited from some more staff to help things run smoother. When we received our bill, I noticed that the restaurant were running a summer competition where you could enter a unique code onto the website to receive a prize. I decided to take part in this competition and I was pleased to see that, in doing so, I had won a free Aperol Spritz cocktail. I decided to redeem my prize then, and enjoy my free drink. When I asked if I could do so, the waiter seemed quite confused as to what I was referring to. After a short wait, I was told that the restaurant did not have any Aperol, for which the waiter apologised. Unfortunately, I was not offered anything else instead of an Aperol Spritz to make up for this which was very disappointing. I saw on the menu that this drink is included on the drinks list, therefore not having Aperol in the restaurant may be an inconvenience to other customers. It was a shame that this happened, as I very much enjoyed the food during my visit.
August 2019 by Bentley11010
Visited today the place was dead, this should have been a sign of things to come. Ordered 2 courses each. Garlic prawns and buffalo mozzarella and tomato salad. Salad poor, cheap cheese and rubbish pesto. Garlic prawns were under done, sent back told not defrosted long enough so had to pick something else. This is just disgusting, not defrosting seafood properly and not cooking prawns. Service slow also.
August 2019 by I2628TDannc
i am stunned and physically unwe?l following a visit tonight and have had to come home early from the cinema and my stomach was too upset to stay and watch the movie. from start to finish this was a disaster in the making, from being told on arrival food would be 30 mins, watching other diners change their minds and leave, food orders being wrong, taking 45 minutesfor mains to come without starters, the list goes on. I can't decide whether I'm not well because of the good that was returned to be cooked again, or because in had to wolf it down. either way, between poor service and poor food, racing to the cinemaand then being ill, it most certainly wasn't an enjoyable evening. in particular the Pollo pesto came out with no chicken and when it did come back again I was hard done to tryingto find it, if anything there may have been some pulled chicken hiding amongst the pesto sauce, which was seriously lacking in pesto. the garlic bread with mozzarella starter, which came 50 minutes after ordering, was still doughy in the middle and had no garlic taste to it. I will not be visiting again, and I doubtvery much will any of the other folk that returned their food or those that left as they couldn't wait any longer
June 2019 by Jbhoy Celtic
Service was great food ð??? amazing
May 2019 by Stephen Anderson
Good food, really really impressed by the kids stuff and general family friendly service. Fair pricing and even better using a voucher we had, pizza express do deals often and have to be complimented in that too. Definitely would go back
May 2019 by jack fraser
Nice pizza, a bit too long a wait.
May 2019 by BigJimMearns
The restaurant was really quiet but our lunch was excellent. They offer a good gluten free menu and the staff were really pleasant.
May 2019 by janetmH2657TK
First time visit, Greeted warmly at the door. Sat in a comfortable booth. Pizza was wonderful but expensive. Deserts are good. Will return.
