September 2023 by Jamie Newlands
Gave it another chance . My wife was looking for a dress for a function and went in on Sunday and was followed about the shop from an older lady thinking i was going to steal something , Horrible experience and vibe in the shop . Went 200 yards along road into Cruise , totally different experience , treated like a real customer and ended up spending a fortune . Shame on you thinking your better than everybody .
January 2023 by Benjamin Colton
Great store. Special thanks to the lady who helped me today. Went above and beyond and made the experience very personal. This brand to me is all about quality. Not just in the product but in the process, and customer service is a part of it. Exceptional.
October 2022 by Cameron
Store was very quiet and clean. Expensive clothes but helpful and friendly assistants.
October 2022 by SuperTune Scotland
Staff were helpful enough
September 2022 by Ralph Allan
The person that served me was absolutely brilliant, first class service.Thank you.
June 2022 by Vincent Boyle
Excellent service
March 2022 by Christopher Wallace
Immaculate store, attentive and friendly staff. Exactly what you expect (but rarely receive) from a luxury clothing brand.
February 2022 by Gordon Carslaw
Wouldn't even give it one star for customer service. When you walk in staff don't acknowledge you are there. When they finally do one says "sorry we are feeling a little tender today...".Marked a plain white shirt when steaming it before wrapping it, had to bring it back and they had no more in stock.Poor customer service. Won't be back. Stick to online instead.
December 2021 by Mark Davidson
Staff as usual were a great help, service was excellent
August 2021 by John Patrick
I have been going here for years buy my shirts and jumpers from here, Qaulity is really what you expect from Ralph Lauren and the staff were helpful towards me, My experience is usually good ?
July 2021 by Graeme Anderson
Love the clothes in here. Costs an arm and a leg but quality doesn't come cheap
April 2021 by D M
I was followed as if i was a shop lifter. Will not be returning. I frequent RL many times a month for gifts and for myself also. I was there to buy quite a few gifts, but I was made to feel so uncomfortable by the staff, who did not speak to me yet were way beyond acting as security. It was more like a police escort.I have never been watched so intently in a store. Yet one could ponder why I would have to be watched so intently when I wasn't even carrying a bag.Zero customer service. Awful atmosphere. Staff glared at me and followed me.I shouldn't have to leave a store furious.I strongly suggest you begin to change your hiring strategies.
September 2020 by TK K
Wouldn?t recommend, middle aged smug blonde lady asked if I had entered the correct shop and if I could afford Ralph Lauren stuff, yes I was dressed down but never did I expect this. Won?t be shopping here again
