September 2023 by ShiSha Ramadan
The staffs there r not reliable, one of them make a terrible mistake with my parcel Post code that is going to cost me time N money. Will be delivered to the wrong address ???. Never again to that post office service ?
July 2023 by The Prof
Wonderfull Hotel in Glasgow City centre for students
July 2023 by Video 55
Some of the staff are alright, but unfortunately most of them really don?t enjoy their jobs. The older Scottish woman basically rolls her eyes when anyone approaches her and she is so consistently unhelpful and rude it?s amazing she?s still employed. They seem to genuinely not care a jot about customer service
July 2023 by Barry Duncan
Time and time again the customer service here is shocking and has been for years.If it is that much of a chore to serve public maybe think about a non customer facing line of work.
April 2023 by queenie wang
I had a highly unsatisfactory experience at this post office when I attempted to deposit £170, which I had meticulously counted multiple times prior to arriving. Despite being warned by a friend who had experienced a similar incident at this branch, I remained vigilant and watched my money closely. However, the employee handling my transaction did not count the money in front of me, and instead asked me to check my card. In the blink of an eye, I looked away, and that was all it took for one of my 20£ cash note disappeared. And at the end, all I was able to deposit was 150£, and there was nothing I could do about it. It's worth noting that this kind of situation is particularly common among East Asian students, but everyone should be aware and vigilant when conducting transactions at this post office.
April 2023 by T Balla
Not very reliable staff. Came in to pick up travel money ordered almost a week ago and being told staff are not there to process my request for the second day in a row. If you can't keep a promise of getting my travel money on time how am I supposed to go on holiday with no money now. Ridiculous service and company and I won't be using them again with some hope a private company can step in and be trustworthy and reliable, something Post Office can't seem to get a grip on. Never again.
March 2023 by Stevo mcG
It's gotta the worst ran post office in Glasgow. They are always late. Never set up for opening time at 9. Loads of posters about zero tolerance, well maybe if you were ready to trade when opened that might help. An extremely rude man with a bald head and white beard snapped at me a while back. They don't issue the energy vouchers correctly. The only staff member that has any training is Caroline.
December 2022 by Moh Ibrahim
To all those residence permit collectors - pls do not put this location as your delivery point. I came thrice to check and was returned saying brp hasn?t arrived. Conveyed this to home office and got to know the cards were checked in about 2 months ago. Not to mention a specific lady was so lethargic to turn away people without even looking at the boxes that are already categorised alphabetically. Huffffff!! Terrible experience, not just once !!
August 2022 by Rishabh GARG
We are still waiting for our BRP card to be redirected to 201-205 High Street Hounslow Greater London TW31BL it's been week. There should be 3 BRP CARD under Pankaj Garg name. Please kindly take care of it. Thanks
March 2022 by Ameena H
Over priced and they don't take their time to explain the process to those who are not familiar with it. They make you pay more than necessary and still sont get your parcel delivered on time. Tracking your item is a hassle too. Poor service
March 2022 by Megan Ponton
I understood people have off days yet the level of service from this brunch was non-existent. Asked the post office assistant for some help with a parcel I was trying to sent and was met with a glare from her.The way they treat customes, is one way to ensure that customers do not return to the branch.I just want to make it clear, I am not blaming all the staff at the branch yet the service I received on this particular day was so shocking that if I had the opportunity I would have rated it 0 stars out of 5.
August 2021 by Heidi Edwards (Heidi)
Advertised as being open until 5 30pm. I went in at 1:55pm, posting from a Scottish branch to a Scottish address, to be told that they were now closed, and that I should know this because it's a bank holiday. When I replied that it is not a bank holiday in Scotland, I was snapped back with a very curt response of 'We're an English company' basically, too bad..
July 2021 by Lauren Vuceta
They've lost 2 packages I have sent from this location. First envelope was upright lost (contained very personal information). The second item was a 200+ scarf. When transfering the order to the Netherlands, they mistyped the flat number in their system so Netherlands mail delivered it to the building instead of the flat. Unfortunately because of this, a different resident signed for it and it was stolen. I wrote Royal Mail about this issue and got no response. So disappointed.
September 2020 by Philip McLaughlin
Woman on counter 4 at 5.15pm Friday 20th Dec was extremely rude in the way she spoke to me. However the very nice gentleman working on counter 3 was very polite and was.rushed off his feet yet was a credit to the Royal Mail.
September 2020 by Amy Chulk
The Elderly ladies staffs are incredibly rude, they act like you owe them and not helping at all. 0 customer service, not even sure why are employed in the first place. Would avoid speaking to them at all cost.Especially trying to post something using the self service coz they won?t do it for you at counters. Be ready to get told off the entire time!!