July 2023 by Deborah s
posted an extremely important item 9am first class to an address in Glasgow 3 days ago. you've lost it not arrived. noone answers the phone... trying to call for 2 days now
April 2023 by Kerry Campbell
A little gem of a post office. My experience in this particular branch has been great, thanks to the compitency of two of its staff. In particular Chris and Elaine. Friendly service and happy to help with anything. The staff should be comended on running a great little business. I will definitely be back.
December 2022 by Kyle
Never have foreign currency so take down the exchange signs - you wait online for 25 minutes only for them to say they don?t have any euros, or dollars, or francs, so just put a sign up so people know before wasting their lunch time -
August 2022 by only me
EDIT: I think it must be run by new staff now cos they are all friendly and helfpul and i haven't seen this surly Asian guy for about a year. Opening hours also great. I have changed to 5 stars.Staff in here will happily just ignore customers waiting to be served. Asian guy with the beard (son of the owner, i think) stands there chatting to staff or friends and pretending you don't exist really. Queing system is now a joke aswell - when he's standing at the other counter, he will happily let someone just walk right up and push ahead of anyone who is obviously queuing. Twice he's done this now. Probably thinking 'I can do what i like, cos my parents have the franchise and because you need us more than we need you'. Another good post office in the area would be especially welcome now - then i need never use this disinterested place again.EDIT: It's clear that you do not know what "racial profiling" means.
January 2022 by Adrian Ramsingh
The customer service attitude towards certain customers at this branch leaves something to be desired especially when they utilise certain services.A couple of days back, I needed to use the ParcelForce service in order to have some documents delivered abroad internationally quickly as they were needed for a personal emergency in my home country. Of course, given the urgency which these documents needed to be delivered, it would cost a bit for the service but it was my choice to use it given the circumstances.Normally, I would use the standard international mailing service but my home country mailing service is not the most efficient. It can take quite a few weeks to deliver mail to the home address even if the mail leaves the UK quickly and arrives in the country. Hence, why I needed to use the ParcelForce Courier Service.Anyway, after going through the entire process, as soon as I turn my back to leave the counter, the two customer service reps start to snicker and give a small laugh. At first, I dismissed this but as I am heading further away, they start to snicker again.Is that how you treat your customers? Are the reps aware of my circumstances of why I needed to use that particular service or have the documents delivered very quickly despite the cost? Instead, in their ignorance, they chose to snicker behind my back.I for one will not be going back to that branch ever again and would not recommend using this branch unless absolutely necessary. There are many more branches in the vicinity with much more pleasant customer services reps.
October 2021 by Helen McCrory
Was in this post office yesterday your staff member Oliver helped me pick out some cards and showed off some really amazing products! I wasn?t aware of Penny Black before as I?m not a Glasgow local but he informed me you had a website, which I?ll now be using regularly!Absolutely amazing customer service thanks again Oliver for helping me track down the perfect card and giving me a great laugh!! Lol xx
October 2021 by R Kovacs
I use this post office about 1-3 times a week. I always come prepared, no problem with the staffs. But agree with other reviews,they could have been more helpful and friendly.I can imagine how I will be treated if I didn't come in with well packed parcel.
July 2021 by macedonboy
Post office with lots of great stationary and gifts. The postal service is pretty slow though. Long queues and it took me 40 minutes to post 2 packages. Only 2 staff to deal with not just the post, but the shop counter as well. The staff here are positive, but get some help for the overworked staff please. Hopefully when things return to normal, the counters will be quicker. Until then, I'll use a smaller post office.
July 2021 by Li Kaihang
The staff is not nice. She used order tone to let me buy a tape to tape my parcel. And she had no eye contact with me. But she was really nice to an old lady who was the next. Though she help me to return the parcel, I think she can do it better.
July 2021 by Amanda Quinn
I was in this store today with my daughter and was completely blown away with the above and beyond level of customer service given from Oliver. He took time to discuss my daughters 5th birthday with her and made her feel extra special! She absolutely adored it. Whole way home in the car she was asking when she could go back to the post office to speak to the ?nice man?
July 2021 by Esther Aspinall
I often end up using this post office (for convenience, we live round the corner), and always end up regretting it. Staff are without fail impatient, surly, and rude, and this is over a period of years. On previous occasions I have witnessed staff being very impatient with people who have English as a second language. Went in this afternoon to post a parcel. The woman behind the counter was unpleasant and impatient - possibly because it was 20 minutes before closing, but this is really no excuse. Staff could really do with some customer service training. Avoid.
July 2021 by john ikbeke
Post office refused to carry out the service I was looking for. Younger staff members were nice. Older staff member fairly short mannered and unhelpful.Travelled to anniesland post office (around 1 mile away) who did what I was looking for, quickly with no hassles.
July 2021 by Alanna
Surprised to read reviews stating staff are unfriendly. I live nearby and use this branch often. They are always courteous and polite. Several of the staff are very friendly and chatty. Even in the busy run up to Christmas the massive queue moved fairly quickly because staff were working so hard. Good selection of cards. I miss the cakes though.
July 2021 by Abu Aden
It was a quite busy establishing with a post office within. My visit was a short package postage experience. The service wait was brief and outgoing. I most say it's a nice trendy store with a built-in post office. As local I also seem to forget about the post office within.
January 2020 by Nicci L.
Great card & gift shop to stop in and have a visit and a laugh. They had hilarious local greeting cards that only make sense if you speak them out loud. I swear we must've spent 30min in there just enjoying reading everything. We walked out with an armful, too. They've got cards, mugs, calendars , postcards, party & decoration items. Conveniently inside they have a post office desk so I returned again today to mail off. Glad to have found them!
