February 2024 by Sharon Pollock
This little PO is in the heart of Giffnock village and we simply could not do with out it! ?always great service and very helpful and considerate to their customers. Nothing is too much bother and very helpful with advice re parcels etc ..always welcomed with a smile and a wee chat!. Also their cards and little gifts section is very handy to have locally .RegardsSharon
February 2024 by Amanda Brown
I feel like I must go into a different Post Office to the one all the awful reviews are of as I am always treated so well and the staff go out their way to do the various parts of their job for me. They treat my children lovely and I will continue to go there with my business mail each day, especially as the Drop & Go is a lifesaver with the school run and the Christmas period. I couldn't do it without these great people :) .
February 2024 by Natalie Henderson Jasharaj
Best Post Office in Giffnock. The staff are so lovely and friendly. Also they are always kind to my children and I always feel comfortable going to this post office. ( I am surprised with some negative reviews about this office as I never experienced any problems) This post office accepts Amazon \ Evri returns too which is a bonus!
February 2024 by Henry Smith
I really like them! From the minute the current owners took over they suitably responded to my small business' requirements in handling my mail and on occasion have gone above and beyond, which in turn positively impacts how my customers feel about the service I offer. I find them friendly and helpful, even when they are clearly having a tough day. It's not an easy gig running a post office counter, and other negative reviewers would do well to try and separate the Royal Mail and the Post Office counter franchise for what they are. When considering the sheer breadth of the services on offer here (passports {including photos!}, bill payment, over-the-counter banking, foreign exchange, the normal postal service, other couriers, an endless barrage of on-line retail returns, DVLA administration, business bulk drop-off mail handling, not an exhaustive list I'm sure) I firmly believe that the small team here do a great job.Remember these are real people doing a demanding job, Please treat them as you would be treated yourself and you will get a great service. I say this with 100% confidence based on daily interaction with them.
February 2024 by Lucille MacKinnon
Best Post Office I have ever used! It's quite small with a nice cosy family feel so I always feel looked after and helped. They do Amazon collections & returns now, and even have their own Evri machine too when I couldn't print stuff out at home. I'm quite elderly so needed a lot of advice (and a chair!) which was invaluable to me. I even get the door opened for me so feel quite spoilt and I leave with a smile each time I'm in.
February 2024 by John Devlin
Excellent service at every visit, very knowledgeable team
February 2024 by Teeno79
Really the rudest most unprofessional customer service I have ever really experienced. The partnership of wife and husband are pitiful in a basic lack of understanding of customer service and empathy - further they are an unregulated service; which means they don't really have to care, and clearly do not. Just check the prior reviews. After the postmaster keyed my delivery address wrong my parcel has been returned to the UK on 3 occasions since December 19th 2023. Despite raising my concerns with Royal Mail I am promised my parcel would be returned to me - which it hasn't. Whilst having a conversation with a helpful advisor in the shop I was abruptly interrupted by what loosely and self described 'post master' who decided to join the conversation as a 3rd party at a later stage. As I then had to reiterate my issue, she became aggressive rasing her voice and shouting and her 'postmaster' husband entered the fray. There is no accountability and acceptance of the postmaster making an error and she all but called me a liar in a shop full of customers I felt utterly humiliated and disgusted. Had she displayed proper customer service she would have been empathetic to my issue and took the time to a) research my issue - it would have taken 30 seconds b) serve the queue behind me. More importantly if she had just listened - there was no real need for her and their aggressive nature. Her postmaster husband was belittling and called me ostentatious and couldn't understand that my parcel cost monies and my issue was no closer to resolution - which is all I seek. He looked like was physically about to remove me from his shop. Imagine had this instance escalated to that circumstance or that was an elderly person alone in the Post Office they would have felt really intimidated and unsafe. Unfortunatley, this is a bad example of what should be the pillar of the area, everything customer service should not be. In my instance in now -£85. Professionally, if it was my error I would have admitted it (especially as there is proof) and examined the issue closer, displayed empathy and helped to offer a resolution - not simply usher me from the shop with a form to complete after much deliberation. I'd rather deal with Postman Pat, at least he appears to have manners that they could learn from. The Bermuda Triangle of a post office this place is. Clearly this family are in the wrong job.
February 2024 by Richard
Quality Service, Going above and beyond for their loyal customers on a daily basis.
They would get 6 stars if available. 😁
January 2024 by Kevin Tindall
Great service always
January 2024 by Jane Madden
Really helpful and hardworking staff. Always very pleasant to me and my young children.
August 2023 by Gavin Tosh
Avoid this shop and post office. Rude staff and abysmal customer service. We use the post office in shawlands now, much superior service and friendly professional staff. This place is a joke. Best avoided at all costs.
March 2023 by Amanda MacKinnon
Cannot praise these lovely people enough. Very professional and will help you all the way.
February 2023 by I Galloway
As other reviews this post office staff are shocking !! What happened to being the piller of the community (no pun intended) I rushed over too collect parcel at 5:15pm thinking office was open until 5:30pm my mistake hands up it closed at 5pm ..however the man in store came too the door when I said I thought you were open until 5:30pm he was very defensive and with an aggressive/ attitude tone he said no we close at 5pm we?re does it say we close at 5;30pm go show me ..I was taken aback and said to him you have the worst attitude and are very defensive to which he put his phone in my face with the hours of business !! I started to walk away saying I was making a complaint ..Then a girl came forward and is now out in the street with me ..shouting ?listen we have been here since 7;30am we have had no toilet or tea break we want to go home ..by this time I?m speechless and walk away as she?s still shouting we?ll dont listen then ..make your complaint !! NO WORDS !!
January 2023 by Sam Bunis
No one wants to go out in the pouring rain to get to the post office for 8.30am to return parcels, but the team members here were great. Welcoming, super helpful and fun.
January 2023 by David Corrigall
I live locally but sadly I've had enough with this post office and I wont be using their service ever again. They are unbelievably rude every single time.
