December 2023 by Sean Macmillan
So slow.
July 2023 by Peter Gunn
Still operating a covid 1 way system?. Time to move on with the rest of the world?
July 2023 by Simon Morris
All good
June 2023 by Stephen Shovlin
Customer services was poor, branch layout was worse, sadly I will not be going back to this branch
May 2023 by Caroline Wren
Branch along the road from them was closed due to a power cut so was extremely busy. The lady on the floor was excellent at getting everyone attended to
April 2023 by Aimee Duerden
The man at the door was talking over us and wouldn't even let me in to ask a simple question. He didn't listen to my enquiry and kept repeating the same response which did not answer my question, clearly showing he was not listening to me one bit but trying to get rid of me. Told me to look online but I explained what I was looking for was not online. We really wanted to use royal Bank of Scotland but the customer service put us off 100% and we will not be banking with this bank since the first time experience was basically being pushed out of the branch.
March 2023 by g l
Appalling that they refuse to pay in cheques in person. Can take them to alternate branch, pay in straight away and can clear by end of day.
February 2023 by Sharon Johnston
Looks great, the decor is lovely. Staff friendly but I had to queue for a while, and there's not much privacy for customers to discuss their business. If I was taking out 3k cash like the person next me, I wouldn't want to be overheard.
January 2023 by Ozzy
not waiting too long and happy smiling faces
January 2023 by Tyler Oliver
There helpful
January 2023 by Arslan Rajpoot
Helpful
December 2022 by e s
This morning I have tried extremely hard to find out the closing times of the Bank to-day as on the web-site it states that because this is St Andrew's day the opening/closing times may differ from what is stated. I therefore phoned the number 0345 ... & got the automated instructions about how to find the opening times - absolutely no help whatsoever. If the opening/closing times could alter for a particular day, therefore why can't the IT Department put on these altered times instead of just ' these times may differ due to this being St Andrew's Day ' ! Very frustrating !
October 2022 by Gavin O'Keeffe
Ridiculous experience here.Had a super, once in a life time cash deal in Edinburgh today.Went into this branch as its open on Saturday morning.Guess what people.THEY DON'T GIVE OUT CASH!!!Yes that's right, a bank that doesn't give out cash.Rediculous in the modern age
June 2022 by Antonia
Very helpful staff, couldn?t be more thankful for support they are providing. Specialist who was helping me is Henry. Very polite and patient.
June 2022 by Edyta Zawadzka
Helpful, friendly, fast service.