September 2023 by Margo Murphy
Visited the Glasgow branch and was greeted by Megan. It was the best jewellery experience I have ever had. Megan was knowledgeable professional and friendly, she made my visit so pleasant and I felt so special. Thank you so much, also the shop is stunning, everything was perfect!
September 2023 by Scott Macaulay
Blair Crawford sorted me out with my engagement ring. Proffesional service and a all round great guy! Thanks buddy
August 2023 by marc sheARER
Sam was very helpful and has a great knowledge of the various aspects of diamonds which she kindly explained.Very polite and friendly and things were done well, very happy with the way it went ?
August 2023 by Dillon McPherson
From the very beginning I received excellent customer service from Maisie Ford at the Glasgow branch. Even when Maisie was unavailable, all other staff that helped me in the branch were very approachable and accommodating. I received prompt responses to all of my queries and they accommodated all of my ever changing needs.Overall, I had a fantastic experience and as such will look to return whenever possible as well as recommend to friends and family.
August 2023 by Darren Moon
Blair was great with me start to finish, always listening to my asks and striving to find exactly what I was looking for. Was put at ease during the whole process by him
July 2023 by Tom
Cannot explain the experience and service I received from Joanne, thank you very much! You were a massive help from the moment I walked in, to the end helping me choosing the right ring. You?ve explained everything to me superbly and reassured me even if it?s the wrong size I can come back a get the ring resized.You are an absolute credit to ROX and I will be back soon to hopefully choose out our wedding bands
July 2023 by David Boyd
Where do I start with my wife Mhairi and my recent experience to upgrade her diamond ring through the ROX trade in process. We were provided simply the best most friendly and honest service by Marc and Ross throughout the whole experience, including detailed discussions on options, honest opinions and just an amazingly friendly and open service. Everything was made so simple for us, including communications through the whole process, day or night. Mhairi was treated in a lovely special manner which was not false in any way. The team are simply amazing at ROX. Zero pressure throughout and everything was a discussion and no sales pitch at all. We are so please to have met the guys as well and Ross is actively progressing a used Rolex watch for me to make up for the new ring on my wife's finger : ) Thank you so so much team for this amazing service to returning customers. 100% recommend ROX.
July 2023 by Luke Davies
Ross was extremely helpful in making my ring purchase stress free. I had pretty much no clue what I was looking for in regard to stone quality and clarity. Thanks again. Luke D
May 2023 by eileen cabuk
Visited the Glasgow boutique today and the whole experience was very special. Joanne could not have done any more for us - she was professional, attentive, knew her stuff and made us feel so welcome. Delighted with our diamonds and looking forward to wearing them at my birthday celebrations later this month.
May 2023 by Neil Desmond
Good Morning,Every time we have been in to the shop for both engagement ring and wedding bands all the staff have been so kind and helpful. This time when we came in for our wedding band we were greeted by Ross who was also so kind and helpful. Previously we had picked out rings with Rhiannon (who was also very helpful) so was a little confusion on the rings we had picked before and was difficult to locate my fiancé ring as this ring was to be brought into the store. Once we figured out everything Ross was straight on the case and brought the ring back into the shop so my fiancé to try this on. Ross was helpful with sizes of the rings and spoke about what to do next when the rings come into the store.
May 2023 by Barry Taylor
I had a great experience at ROX Glasgow. Joanne was a great help through the entire transaction and knew exactly what she was talking about with regards the Hublot watch I was looking to purchase.
April 2023 by Kirstie Spence
10/10 experience in store today buying our wedding bands. The store manager was absolutely amazing with us letting us see all stock we wanted, helped with sizing, styles, general advice and actually built rapport with us as a couple having a good laugh and joke, we don?t take life too seriously and to have someone on our level helping us pick our bands made the experience so much more enjoyable and memorable! Hands down I would say this is the most personal service we have ever received out shopping as a couple (so sorry didn?t get a name for and really wish I had as he was fantastic). It is not often I leave a place and think wow that service was amazing but here we are, I am blown away!!. Can?t wait to come back and buy some more items. Thank you so much again Kirstie & George
March 2023 by Bryan Butler
Thank you to your staff member Joanne Falconer for an exceptional service today. My wife and I attended your Argyle arcade store on Saturday 11/02/2023. My wife advised Joanne what she was looking for and Joanne brought some stunning rings along and gave my wife and I professional advice on the category and ratings of the items. She displayed a thorough knowledge of her craft and provided a wonderful service. Rox are very lucky to have such a professional and articulate member of staffMany thanksKatrina and Bryan Butler
March 2023 by Chris Young
This is by far the best customer experience you will find of any Jeweller or indeed, any high street shop. Picking an engagement ring is a challenge but the ROX team have helped us no end, with no pushy sales tactics and you?re able to relax in a comfortable interior. We have dealt with Niamh Colangelo throughout. Niamh is an exemplary member of staff, always going above and beyond to ensure our design requirements are met, she?s always patient and does this all with a smile on her face. Thank you Niamh for all your help and for doing ROX proud with the engagement ring and both of our wedding bands - we look forward to coming back in soon. C&C
December 2022 by Robert Hair
Thank you to Joanne Falconer for making our experience buying something very special for my better half such a good one. Joanne was personable, patient, professional and generally an absolute pleasure to deal with. Well done on helping a very choosy lady happy!!!
