April 2023 by Nikita Watson
No staff on a Saturday so what's the point of being open on a Saturday.
October 2022 by Sean Skelton
What is the point in having a bank open but no cashiers to deal with . People go into a bank to deal with people not machines that don?t do everything you need and take longer .Trying to pay in money into bank via a machine is painful - only 50 notes (why not helpful ) , recognises notes then doesn?t (again not helpful ) and when it doesn?t recognises note it cancel transaction no option just to pay in what it has recognisedLast straw for me and will be moving bank ! This review is for anyone else that things they will use the branch to just not bother
October 2022 by Robert Waddell
If the bank is open on a Saturday then it should provide the same service as it does Mon - Fri. No cashiers on a Sat therefore I was unable to withdraw a sizeable amount of money. I work during the week and would need to take time off.
October 2022 by Cirrus McMinor
Friendly staff, prompt service
September 2022 by Maryann McCole
Angela lovely person so helpful always .
September 2021 by Aimee
I had the pleasure of getting amanda yesterday at RBS who helped me with my enquiries, she was very helpful and so friendly.
August 2021 by Thomas Paterson
Parkhead branch is shameful. This bank closed my account with out telling it was in the black but no cash was forwarded to me. Do not use them
July 2021 by Robert Ferguson
Went down to the Forge branch to pay in a cheque.There was a long queue even though it was pouring with rain an RBOS employee stood outside and directed customers which moved the queue on quickly, did it efficiently and politely.The employee inside the bank showed me paitiently and efficiently how to use the machine to pay in the cheque.It just shows that the human touch is a big asset to the RBOS.Well done and thank you to those employees.
July 2021 by Agatha Akpan
Great service at all times since I have been there,Thanks to Angela for helping me out with online account service you're such a lovely person thanks once again xx
July 2021 by Dougie Mclean
Disgraceful service in this bank hopefully i ll never step foot in it again
September 2018 by Courtney grant
Always a very busy branch. Staff very helpful and polite.
August 2018 by Peter Rich
RBS is absolutely useless and disgusting.... I have for months been trying to get my own money out of a dormant rainbow savings account and have twice travelled overseas paying huge airfares to present myself in person to the bank to no avail. It is just one excuse after the next. I have countless times been told that everything is in order and that I would have my money in X amount of days only to get contacted later telling me they need this that and the next thing before they can process my request and give me my own money. I want this issue sorted NOW!! The fellow from RBS I have been speaking to has been very helpful but the processes of the actual bank and the dormant account team has been nothing but useless. I initially came in person to the bank in January and was told I would have my money by February and still at the end of August I am dealing with this issue
August 2018 by Caroline Mcg
Never have I felt so humiliated in a bank before, Went in to parkhead branch today to enquire about my account a lady julie I spoke to I believe is the branch manager the way she spoke to me was degrading no help from her what so ever, Call yourself a manager a course on customer service you need never felt so low in my life after speaking to you, Thankfully I phoned Rbs in Belfast & spoke to a very polite person who helped me with my enquiry. I have been with RBS for over 30 yrs & have never had customer service like that will never approach this bank again you need to think twice before you speak to your customers in that tone of language again I was only asking about a enquiry. Greet your customers with a smile & manners your working with the public.
October 2017 by Stan Grant
Always a very busy branch. Staff very helpful and polite.
December 2016 by James Docherty
Staff very professional and a nice service too.