August 2023 by Jon Cole
Interest not paid in and they don't bother to answer my questions , decided to close my account.
June 2023 by Alex Buchan
I have 2 savings accounts with them and never had any problems. Interest always credited on time.
January 2023 by Isabela A.
Dreadful customer service - employee was very unprofessional on the phone call and did not resolve my query.
October 2022 by Adrianna O.
Dreadful customer service - employee was very unprofessional on the phone call and did not resolve my query.
November 2021 by Iain Goldie
Was signed up to Shawbrook when we upgraded our kitchen and at the time felt a little pressured by the salesman. Tbh we should have sourced finance from elsewhere.Took payment plan over ten years due to cost and when we looked at figures we where paying more than double what the kitchen was costing.So onto Shawbrook. No issues up until now as I paid my direct debit on time and never missed a payment even through pandemic.When I went to settle account I was asked where I was getting the money to finance this, told the chap that was no business of his. Account was duly settled in time and with enough notification to stop direct debit.Though and behold direct debit has been taken at beginning of month and after numerous phone calls I'm now 17 days on without having my money refunded.Not saying there not a great financing company but if I was to with old money it would effect my credit score so why can they hold onto my money???
September 2021 by Kiliflyer 2017
Was signed up to Shawbrook when we upgraded our kitchen and at the time felt a little pressured by the salesman. Tbh we should have sourced finance from elsewhere.Took payment plan over ten years due to cost and when we looked at figures we where paying more than double what the kitchen was costing.So onto Shawbrook. No issues up until now as I paid my direct debit on time and never missed a payment even through pandemic.When I went to settle account I was asked where I was getting the money to finance this, told the chap that was no business of his. Account was duly settled in time and with enough notification to stop direct debit.Though and behold direct debit has been taken at beginning of month and after numerous phone calls I'm now 17 days on without having my money refunded.Not saying there not a great financing company but if I was to with old money it would effect my credit score so why can they hold onto my money???
September 2021 by Jacob George
Best UK bank for customer services without a doubt. Secure messages are replied within a few hours, staff are extremely responsive and knowledgeable and phone calls answered in a matter of minutes unlike most other banks where you?re hanging on listening to some rubbish synthesiser tune for 30 minutes. Cannot recommend them highly enough
May 2021 by alasdair cowan
Never ever use this bank. They treat you like dirt, post incorrect information on your credit file and if you ever complain to them, their internal investigator always sides with the company. No surprise there. No help when you need it
March 2021 by Colin Geddie
Exorbitant interest rates and punitive penalties for early repayments. Also when given a settlement figure the letter clearly states that the monthly direct debit should not be cancelled as Shawbrook will do it. However Shawbrook continues to take the direct debit and is in no hurry to repay any overpayments. Customer services are extremely unhelpful. A bank to be avoided.
March 2021 by Anthony Begg
Claim to transfer your money 'the next working day' but as they aren't a proper bank this isn't actually true and my money arrived in the evening of the next day making me late to pay what I had requested the money for. Just closed my account with them as they're utterly useless
June 2019 by Alex Goldie
Make sure you read the fine print when taking out a loan with this company.
April 2019 by Glen Jackson
Never get things done. Don't communicate when say they would. Chose at your peril.
January 2019 by marian pairman
Trying to pay balance off in full is a nightmare, their interest rate per day is absolutely shocking. We were giving false information to sign up with shawbrook, stay clear of shawbrook, they insist on asking how you are funding in paying off balance
January 2018 by Mary McNulty
Update from previous review. Letter sent but they claim they have not received this. I specifically asked if an email would be acceptable and was told yes, so email sent. Only to discover that the email address that I used, that was on all their correspondence was in fact the wrong email address? Email resent, this time not acceptable as Husband has not signed it and all the information they need was not on it? All the information they requested from our first telephone conversation was in the email but now they want more. Complaint has been lodged and now been advised for husband to make request via email for a written settlement request and this will be sent out and I can call up and pay. They also asked where the money would be coming from to clear the account? Sorry You do not have enough clearance from data protection for me to discuss that with you!!! Never had this much problems trying to pay something off.
January 2017 by Graham Foley
Hasn't bothered to update anyone's credit file since 1st December 2015. Very shabby!!
