January 2024 by Ashwin Chilappagari
Very rude and condescending staff at return desk.
December 2023 by E Joy
Absolutely terrible handling. I was at the till to be served and the brunette lady (Leeanne was the name on the receipt) was so violent with my items, smashing my purchase into the bag, I could hear crunching sounds. Try not to be served by her if you want your gifts to be presentable, mine turned into a mess.
December 2023 by Colin Williams
Got 2 big boxes and asked for a clear bag to carry them,was told no can't have one as they are only for click and collect,but a cld have a bag for life,which my stuff didn't fit in,asked again ill pay for it,again was told no can't give u a bag!! Absolute joke after spending good money in the place wouldn't give me a back to carry them
December 2023 by Sharon Miller
Staff at customer services really need more training, I?m not really interested in how you were out at Bathgate with your mum last night, I just wanted served, I?m sure could have waited till I was finished with my purchase before having a big chat with your pal!! Rude ?
December 2023 by Mary Reid
Went to start my Christmas shopping here tonight didn't know where the trollies were asked a member of staff (Cathy or Carly) but she told me she was busy dealing with someone but pointed to the direction they were in asked another member of staff who bit the head off me and told me I had already been told where they were!!!! Tried to tell her I couldn't see any ,more or less was told too bad. won't be spending my money here.
September 2023 by Ahmed Ali
Great paw patrol event yesterday for the kids
August 2023 by Karen Emslie
The prices are ok but I got a tiny fnaf mystery box and it was 6 quid
May 2023 by Simon Lund
Was In looking for tonies, struggled to find them as they are hidden behind a counter. I asked if I could see them and was told no as people have been stealing them. I found the whole interaction a bit weird.
April 2023 by Sarah G
I feel sorry for the staff in smyths with how rude people can be to them. You are all doing an amazing job dealing with the public which is a hard job in itself! All the staff have been nothing but amazing any time I?ve been in with my kids. I don?t understand people who want to boss the staff around they are human beings like everyone else and have a lot to do as it is.
January 2023 by Conner Regan
Normally a great place for the kids toys but was nearly empty when I visited today.
December 2022 by Sadia Ghalib
Made a trip with my elder sister to store to find toddler items such as play mats and baby bouncers. We came across a staff member named David who at the beginning seemed great, however things took a turn very quickly after I had requested David to help me with lifting 2 items from a height in store which wasn?t accessible by me or my sister, straight after I asked for these two items at a height, David turned around and spoke extremely rudely and raised his voice saying ?I am not grabbing your personal shopping and you must get this yourself ? I was taken back and shook with his mannerism. I had to then insist David to follow me where I can show him that the items were not at easy reach. He then started to question why I didn?t choose something at a closer proximity which looked almost the same but I had to share that the item may look similar however it is not the same. It made me very upset that David was questioning every little thing and made my experience in store horrible & very uncomfortable. I spoke with Lauren to advise I will be sharing feedback. To Scot, store manager, please provide staff with the correct support so the staff is not under any pressure. For all I know, maybe David was having a poor day at work and burst out at myself in the end?
December 2022 by Davie Barnes
Wife panicking because she couldn't find what she wanted, along came Zara to our rescue spent at least 10 minutes helping us find the right sonic toy, thank you so much Zara, a definite keeper there Smyths.
December 2022 by Robert Macdonald
Brilliant selection of great priced toys lots of stock.
September 2022 by Dominic Harkin
I was disappointed with the choice of Funkos as they didn't have any from the Disney Princesses
July 2022 by emily park
security guard woman with long dark hair was making unnecessary comments to me and my friend who are both 13 females, don?t see why she had to tell us rules for shops and not anyone else who came in. these comments made us feel uncomfortable as she said it in a rude tone. please educate her on stereotypes and not to make rude comments to customers. we immediately left after looking for stranger things funko pops which you don?t have. tell her to go back to school immediately and get a education. many thanks bro
