December 2023 by Stuart Ferguson
Great staff. They do not push expensive frames on you. the ophthalmologist was very good at explaining about the results of my eyesight test.UPDATE.i was having problems with my very dry eyes and the optician helped m,e with it.recommended me eye drops.great staff again.thanks
December 2023 by Ryan Tan
Did a free (NHS funded) eye test and was refused my prescription, unless I purchase eyewear immediately after my eye test in store (January 2023).When I turned up again (after finding out from another Opticians that all Opticians are legally obliged to provide prescriptions/ eye test results after the eye test, especially when it is NHS funded), i was told it will be emailed to me on the same day. This wasn't done despite coming in-store again to follow-up for a few occassions.When I asked in-store to have my prescriptions printed out, the staff are unable to do so conveniently due to a 'faulty printer' (from visits in January, Feb, June and December), and was told emailing is the only option. Calls to follow-up on the email have never gotten anywhere.Very unethical, as it seems they are taking advantage of an NHS provided service to 'trap' potential customers.I understand that times are tough and businesses are trying to keep customers to stay afloat, however, this is just not right, and have lodged a complaint to the OCCS.
December 2023 by Sandra Neeson
I was very happy with glasses and staff service great so no problem..
November 2023 by hilda hijira
Great customer service .High tech optical services
October 2023 by Nina
Payal and the Optometrist in the black scarf who conducted the eye test for me, both were really nice and helpful! Wish they had more choices for glasses in the under £30 range however.
October 2023 by William Hughes
Always get my glasses done here as Scott the manager and the rest of the staff are very polite and helpful
October 2023 by Ann Rossette
EVERY ASPECT OF MY VISIT WAS EXCELLENT, FROM CHOSING MY FRAMES, CHECKING UP ON MY CONTACT LENS DELIVERY.
September 2023 by p jannetta
Excellent friendly staff. No pressure sales. Will be back but just deciding on the right frames.
September 2023 by Lynsey Nicholson
I received help from Claire last week, she was very personable and professional. She helped me set up my direct debitfor my new contact lenses, and helped me choose my glasses. She was extremely knowledgeable and I'm so gratefulfor her help! Thanks Claire :)
August 2023 by Mark Phillips
Been here a few times for eye test for DVLA friendly and efficient staff would recommend
August 2023 by Alisha
I had a wonderful experience with Raifa (I?m sorry if I butchered the spelling of your name). She explained everything about my eye health to me, including things I didn?t know were even on my record (I?ve had glasses since I was 4) and provided me with the best option for my new glasses! I?ll definitely come back in future, thank you!
August 2023 by Isa Bonachera
Avoid at all cost!I went there for an appointment to get contact lenses for the first time. After the optician saw me, a shop assistant misled me into believe that I needed to buy glasses if I wanted to get contact lenses. So I bought glasses I didn't want or need, and I was told that I will receive a text message about picking up the contact lenses.Two weeks later, I still have not receive any text message about the contact lenses. I called the store and they told me that they didn't even ordered the contact lenses, because I needed an eye fit, which the optician didn't do "probably because it was towards the end of the day."So they lied to me so they could still make a sale without spending the time on the service that I really needed.I have reported them to the Optical Consumer Complaints Service.
August 2023 by Lynn Rodgrrs
Most frustrating experience and a store that lets the brand down. Twice I?ve been in to get something fixed in my glasses. I?ve stood over 15mins waiting for service and twice they?ve served others in front of me. No capacity build in for general support and walk-ins.I?ve also had my lense prescription changed by this store, incorrectly according to another optician. I?d avoid.
August 2023 by Ellen Clark (Amethystfalcon)
I had a great experience all the staff were very helpful and professional been here a couple of times for glasses last year and then sunglasses a few weeks ago so I can assure you that on 4 visits in a year I have never had a problem nor has my family and friends who have used this shop for years now
July 2023 by Margaret MacPherson
Came in for eye test a week ago & the service was excellent & the people were very welcoming certainly put me at ease, would highly recommend spec savers.
