November 2023 by Google user
Hahaha ?? liverpool scarve was £11.99 so on sale became £12.99\\nWatch when you get the on sale stuff check the real ticket under the sale ticket propped scamming
July 2023 by Jessica
Went in to return a faulty pair of shoes that had a hole inside the shoes sole (and I'd only bought them a month ago). I was basically accused of lying about how often I'd used them and made to feel like it was my fault the shoes were ruined. Had barely any use of them! They begrudgingly gave a credit note for them but were acting totally unacceptable. Was appalling customer service from the manager - do not visit this store!!!!!!
June 2023 by MEDDAH GRACE
Went in with a friend and Adam served us really well. He was so patient and helpful as we did our selections. We ended up picking more shoes than what we had planned for. Thank you so much Adam
June 2023 by Zander young
Went in with my son for a pair of trainers and some football boots. JD there's always folk on hand and looking to help but in here you were chasing folk for help. It's a cracking store but staff don't really care.Went in about a month later and honestly nothing different. Just like a place they hang about and avoid folk.
November 2022 by Jim Williamson
Absolutely abysmal service, went in looking for a pair of skecher work boots, which I took to be available in store as per Internet, asked the assistant, was told they did not have,I mentioned my online check,to which I received an extremely cheeky response, well i wouldn't get them all on that wall,civility and good manners are paramount in retail acheeky response is not what I expect from this company
October 2022 by Cath Beattie
Just had the worst shopping experience at this store, bought a pair of trainers, took them back to have a refund, told I couldn?t as I had wore them outside! I explained I hadn?t, I had merely tried them on! Staff were adamant I had as they had a spot of dirt on the sole! Spoke to manager he was very rude also, no customer service skills atall, staff are very unfriendly and unskilled, shouldn?t be working with the public, will never shop here again!! Avoid at all costs!
October 2022 by Neil Reid
Manager and staff very helpful compared to other stores breahead very good.
September 2022 by Amanda McLardie
This shop is absolutley terrible, they have no customer service, their staff are rude and should not be in the retail industry. DO NOT CLICK AND COLLECT, parcel was delivered to a different shop (USC) and just told me to go and get it there, its not their problem. I wouldnt even give them one star!
August 2022 by Tooran Hejazi Yousefi
I had a terrible experience yesterday! My partner and i went to this branch to buy some stuff, we wanted to buy roller skate and some sport wear, fitting room was totally mess, it was a lady pad at the corner of the fitting room! when my partner tried the sport wear on, we took some of them and fold the others and put them in to the basket, one of the staff - her name was Arlene approached us and asked to hang the clothes, I explained that we did not have hangers she then proceeded to be incredibly rude to us advising she wasn?t responsible for cleaning up ours or anyone else?s mess - with the way she spoke to us, I felt very upset as a customer. I was ready to spend £150 in the shop but instead decided I had to leave. Never have I been dealt with so poorly and I wanted to share my experience publicly as it was very distressing for us as a paying customer. Hopefully the store can now work on improving its customer service with this feedback.
July 2022 by Unverification
awful selection, always too hot, but at least it?s clean and staff are alright
June 2022 by Johnny Vagabond
Been here a couple of times, in fact going back up today. The young girl who served me was very polite and helpful. Great for parking and plenty stock I could not find a pair of Adidas trainers and she found them online for so I ordered them when I got home. If you pick in store you get a £5.00 voucher. I know they the staff are not all happy and jolly, you put me on a zero hour contract I'll show you the opposite of jolly.
June 2022 by IvanKKonst
Poor service. Incompetent staff. Terrible experience. Ataff is telling lies, the manager should be fires. Don't ever go there!
February 2022 by liam mc
Has relocated to outside Of shopping centre. Got brought a jumper and t-shirt for Christmas that were too big, they would not allow me to exchange for a smaller size or get a credit note. I would not recommend buying someone a present as they can not change if required. Won?t be shopping at sports direct anymore.
January 2022 by H C
Last time I use sports direct braehead, refused a refund absolute nonsenseBuyer's beware of purchasing anything from sports direct braehead and if you have to return it! Manager is a D#@+head!
July 2021 by Ross Harrison McIntyre
Poor service! I saw a pair of hiking boots that looked ideal but I need to try them on first for the correct fit. This is wholly reasonable. I asked if the security tag could be removed so I could try them on. Told no by the shoe dept. I went to the til area who said yes that is no problem, go ask the shoe staff. Asked shoe staff told no again for security reasons. Told to go back to til area. Another member of staff was called over and he did so muttering something, which annoyed me, and asked ?what?s the problem?? I gave up by this point as clearly it was such a big issue in a shoe dept to try on shoes. Left empty handed and irritated as it really wanted those shoes. But I won?t spend no eh after bad customer service.
