August 2023 by Louise M (Lou)
Le-Anne chasing and shouting at me as I leave the shop like I am a criminal. Even though the person in front of me set the alarm off. Shameful practise.
July 2023 by Jamie Barrett
Went back today with 2 pairs of unworn trousers , asked for a refund and was told no I could only get a credit as that was the policyI'm not happy with the goods and they were 12 days old the law says I can get a full refundThe manageress was moody and unhelpfully so it's trading standards and a lawer first thing mon morningWill never shop there againNo contact details are available for customer service
June 2023 by Lana
This shop (Silverburn branch) doesn't have a single mirror on the shop floor. So if you are trying on baseball cap you have to wait in a queue to changing rooms even if there is no need for you to use one. I found this very odd.
April 2023 by Sachal Saleem
On monday , i visited the store. The old woman working their have really bad customer service. She don't even listen at first place. The most unprofessional staff ever I witnessed. The worst ever. I hope to give 0 star if possible. The young boys there are really co operative. I think the sports directory hire some new young blood
April 2023 by Muqaddas Javed
Really bad customer service , Rude Old women who looks like manager is very rude who don?t even know how to do her job they first messed up with transaction not took money off a return and when pointed that while still on till then they refused return of item which was bought a few hours before saying that it?s been used ,sports direct really need to hire better trained staff , never going back to this branch
March 2023 by Laura Campbell
Service with a bad attitude!I never got the older womans name but she had a colour in her short hair. I was trying on swimsuits in the changing room and after I came out she told me to put them back myself. Very grumpy woman with poor customer service. The young boy was not much better. Also why are some of the items up really high up that you need to get a staff member with a pole to bring them down?Other than that some of the stock is quite good quality at good prices.
February 2023 by qumran ALI
Cheap prices crappie qualityCan get better nad cheaper from a market stall
January 2023 by MH C
Rude auld cow working as what looks like a Manager. Looks like she?s been pushed into the job by Universal Credit.Faulty item yet only offering an exchange or a credit not. Manufacturing Defect comes with a refund under consumer rights.This is the secret to Mike Ashley?s ?success? retain people?s money by providing them with broken items.
December 2022 by Paul Miller
Trainers that are supposedly on sale 3 pound more expensive than all year
December 2022 by The Critic 69
Good shop lots of items staff were helpful.
November 2022 by Google user
Excellent customer service from Leanne on school shoes / trainers for three boys starting Secondary school. My husband needed help and Leanne helped him on size, fit and the best shoes for all three boys. She didn?t leave us until we had three sets of great shoes. Thanks so much Leanne for your excellent customer service. It?s only when you get someone like Leanne who know shoes and feet that you realise how important skills and experience is! ?
September 2022 by Amina Ashraf
Went on the 19th of August and asked for some help. Blonde woman just ignored me. Then gave me attitude because i asked if the escalator was working as the lift was busy. Terrible service.
August 2022 by Alison McHugh
Excellent customer service from Leanne on school shoes / trainers for three boys starting Secondary school. My husband needed help and Leanne helped him on size, fit and the best shoes for all three boys. She didn?t leave us until we had three sets of great shoes. Thanks so much Leanne for your excellent customer service. It?s only when you get someone like Leanne who know shoes and feet that you realise how important skills and experience is! ?
August 2022 by Kate Adams
Sports Direct is fine if you are happy to browse, or know what you want. Heaven help you if you need to ask for assistance. The staff have no idea. I asked an assistant if they had any arch support trainers, walking shoes or walking sandals and was met with a blank stare. I ended up explaining to the young man what I was looking for, to which he promptly said he had no idea, but all the shoes they sold were out.
August 2022 by Linda Gregor
5* for young Connor at the Silverburn Glasgow branch for going beyond his duties in customer service in helping us make the right decision with a Manchester United top. Perfect fit for my nephew in Harrogate. You are a credit to Sports Direct and a role model to your generation. Thank You.
