June 2023 by Wild Rover
Popped into the fragrance shop to price some products !We were instantly approached by the salesperson ?Mark? who could not have been more helpful in making my choice !Both products I purchased were less expensive than the other perfume shop and the service from Mark was first class!It?s so refreshing to receive good old fashioned ?Service? from a store !
January 2023 by Traveling Tommy
Went in to The Braehead Fragrance Shop between Christmas Day and Hogmanay last year to return a Marc Jacobs gift set costing around £68 , i had an online receipt in case. So far so good. The lady at the till was happy to exchange my purchase for something else until she opened the box and 'examined' the sprays, she then told me these had been used. Stunned, i was certain my girlfriend had not sprayed the items because she said floral sprays give her a reaction and went away to call her to confirm this, she confirmed this and i went straight back to The Fragrance Shop and told them that i had not sprayed the set or my girlfriend too, and still the lady refused to exchange my item claiming it was their policy not to accept used items on returning. I was made to feel like a liar, and worse still, the actual gift set had not been originally wrapped in thin cellophane paper like most perfumes are. I was informed by the lady in the shop that all her staff are trained to look for 'bubbles' in the perfume at the top of the bottle indicating usage. Absolutely terrible policy making and bad customer service from this shop. My girlfriend was outraged and sent an email of complaint about the issue which has went unanswered. Imagine my shock. The lady apologized for my situation but basically she was saying to me the customer, 'Sorry but this has been sprayed by you, we are experts at knowing that it was you, no question, so therefore your not getting your money back or an exchange, have a nice day.' I will never shop here again. TERRIBLE.
January 2023 by Adi Osborne
Decided to buy Tom Ford and Invictus but the salesman?s in the shop was more interested in being on the phone the first we went in, then whilst being the only customers in the store the second time, the same member of staff was more interested on playing on his laptop.Suggestion for the manager or directors, maybe retrain your staff to acknowledge your customers and you could of made 2 sales.
December 2022 by Ali Ahmadi
No good at all
June 2022 by David Moody
Called into the fragrance shop in braehead today. The staff were friendly and very informative. We couldn't have asked for a better shopping experience.Honestly... the staff went above and beyond in helping us out!!Will definitely be back
May 2022 by David Russell
So much choice also good to get samples to smell helps a lot
September 2021 by Masood Ahmed Qureshi
V Good. Perfumes at affordable price
July 2021 by John Aitken
At the end of a long day , last presents to grab my wife and I were greeted with the cheeriest most helpful staff at Barrhead , special mention to Lucy who served me well done guys keep smiling
July 2021 by John Paul Adams
The only place that sells something I like
June 2019 by dory
Some decent brands
June 2019 by john Clark
Good and sometimes cheap
April 2019 by Mary Graham
Great prices compared to leading stores
March 2019 by Suzanne Gibson
Good range of products. Helpful staff.
February 2019 by Evelyn Ruddy
Was in today and as usual great service from Liz & Donna , used to go to boots for all my perfume, Now all my family go to this shop for perfume. Great service from the girls.ð???
February 2019 by stephen burns
Great customer service and experience
