October 2023 by Fouzia Sufyan
I'm not satisfied. I am continuously facing problems with three. It's my huge mistake of changing my network from voda phone to three.
October 2023 by colin innes
Pathetic customer service...its easy to buy a phone but that's it....took me 5 months to sort a problem out....
October 2023 by steven duffy
Expensive for phone accessories but staff were very helpful
August 2023 by Derek Mylet
Graham (Store manager)and Mohamad were Fantastic !!! Great service ,Thanks guys.
July 2023 by Alia Alhawai
thank you for the amazing service and finaly helped us so much
June 2023 by Sam McMillan
Had the royal run a round by 3 but Craig sorted what the help line and 2 other shops couldn't, well done Craig
May 2023 by Fiona Paris
Visited today and Fahima made the complete process of cancelling plan with previous provider and setting up with Three absolutely seamless.She was friendly and knowledgeable and had endless patience.I was extremely pleased with the service she provided.Thank you!
May 2023 by Mona Lisa Mati
Great service from all staffEdit: i didnt write this review, or any review. Somone in the store must have used my google account to write this review or I have been hacked by someone from the store. Either way, this is alarming
April 2023 by Ikram Mehar
from three breahead Finaly is vary nice person he deal with customers very polite and he recommend very good offer I have good experience I perfer if u go in three networks in breahead talk to Finaly ?
February 2023 by Lynne Adams
Visited today re potential upgrade and manager initially helpful. Was introduced to a male advisor who was unable to help due to a glitch at head office end and refused to call them. Basically as not a easy sale so wasnt interested ! I spent some time calling three and the info in store was not what they said and a 5 min call would have got him the sale. Avoid as zero customer service and likely no aftercare
February 2023 by Ruwan Gamage
If you want to get a replacement from this store, don't! I went to get a replacement for a new sim I ordered online and never received and the store manager and a staff member named Kyle sold me a new sim saying they can't issue replacement sims, which is a lie according to the Three customer services. The store staff assured that they cancelled the previous contract, which is a lie again according to the customer services because a store cannot cancel a contract if they didn't sell it there. Customer services told me there has been no contact whatsoever from the store to cancel the previous contract and there is no proof that the store contacted them. So all they wanted was to make a sale without issuing me a replacement sim. My fault for believing store staff. I had to go through all this trouble and waste my time to get the previous contract cancelled, and cost me £14 for a sim that I never even activated. So watch out as all they want is to make new sales rather than actually do what they are supposed to do.
February 2023 by Rob
Quite possibly the most incompetent company on Earth. 18 months and seven emails, they still just ignore them and won't update my address or correct my date of birth. They also won't take the proof of address over the phone or in store, only by email, which they ignore.Because they won't correct my address, they sent my final bill to the wrong address (thankfully it is my final bill, so I don't have to deal with this god awful company much longer). Stay far away from this company!!!
February 2023 by Ruwan Chathuranga
If you want to get a replacement from this store, don't! I went to get a replacement for a new sim I ordered online and never received and the store manager and a staff member named Kyle sold me a new sim saying they can't issue replacement sims, which is a lie according to the Three customer services. The store staff assured that they cancelled the previous contract, which is a lie again according to the customer services because a store cannot cancel a contract if they didn't sell it there. Customer services told me there has been no contact whatsoever from the store to cancel the previous contract and there is no proof that the store contacted them. So all they wanted was to make a sale without issuing me a replacement sim. My fault for believing store staff. I had to go through all this trouble and waste my time to get the previous contract cancelled, and cost me £14 for a sim that I never even activated. So watch out as all they want is to make new sales rather than actually do what they are supposed to do.
February 2023 by Robert Honeychurch
Quite possibly the most incompetent company on Earth. 18 months and seven emails, they still just ignore them and won't update my address or correct my date of birth. They also won't take the proof of address over the phone or in store, only by email, which they ignore.Because they won't correct my address, they sent my final bill to the wrong address (thankfully it is my final bill, so I don't have to deal with this god awful company much longer). Stay far away from this company!!!
January 2023 by Killshot Queen-x (Killshotqueenx)
The staff were knowledgeable and super friendly. No question or query was too big, sorted everything out for me within a half hour and helped me to get the best deal for my phone and plan!
