November 2023 by Caroline Strachan
The staff on the telephone are not helpful at all and rude.I was told if my eyesight didn?t have a significant change from my last one (nearly 2 years ago ) I?d be charged for a private eye test.even when I told the lady my eyes were sore when I was reading.I?ll take my custom elsewhere.
November 2023 by Elizabeth Gow
Very professional and patient and kind ?
October 2023 by Danielle Sweeney
Staff are really helpful. Great Opticians.
September 2023 by Frances McGrillan
Excellent service staff were all very nice
May 2023 by Sandra Maconochie
The staff were all lovely amazing service.
April 2023 by hazel mclean
Great experience! Staff at front of shop and the Optician are extremely professional, friendly, and helpful. Couldn't ask for anything more ??
February 2023 by Colin Gordon
The girl who did my eye check was very helpful and professional.
January 2023 by Jill Hayman
Very helpful and looked for the specific glasses we were hoping to buy
November 2022 by Linda Milliken
Great service, with friendly staff, we were a bit worried at attending our check up, with covid about, however there was no need to, as staff have an excellent set up, taking precautions.
November 2022 by donn hamilton
The staff at Vision Express were caring, helpful, understanding, knowledgeable, and attentive.
November 2022 by Adam
Today I was admiring some of the frames and glasses from afar when I was approached by a staff member. I said good afternoon and asked if they have any glasses that are only for screens/monitor wear. I was given a sharp ?no? and I followed up with should I look online and again another cold ?no?. Lastly I asked would I be able to find out the right size of glasses so I know what to buy and she ?no I can?t help you?.Not being cheeky but what can you do? I feel there was zero customer service in my interaction and wasn?t offered any advise or assistance. Not sure why this interaction was this way but it?s left me looking elsewhere for better service.I should have gone to Specsavers.
November 2022 by Linda Taylor
Last time I was here it was Tesco opticians, but now it?s Vision Express, my eye test was way over due, so needed it done. Was first taken into a room for the eye pressure test, I explained to the woman that I have retracted ear drums, so it was ok if she wanted to take off her face mask (I wasn?t wearing one), it?s bad enough not hearing what people are saying, face masks make it worse, then I have to take my glasses off. She responded with a very abrupt ?No? followed by saying, that they?re not allowed to. Went through the tests with tears in my eyes, I so wanted to get up and walk out, I was so upset. Then, I was taken into another room for my eye test by the female optician, this was really upsetting because I not only couldn?t hear what she was saying, and she was wearing a face mask, she had an accent too. Anyway, picked my frame, paid the extortionate amount, but won?t use again. There?s a friendly wee optician in Shawlands, where the staff don?t wear face masks and treat you like a human being, should?ve went there initially, but thought VE in Tesco might?ve been cheaper.
November 2022 by Betnadette Doherty
The staff were very helpful and I felt very at ease. I am normallyVery nervous at appointments like opticians andDental. So thank you so much .
November 2022 by dee blair
Staff are extremely helpful and efficient they make you feel at ease give you lots of time to pick frames. would recommend to my friends excellent eye test great friendly experience
November 2022 by Patrcia Ellis
I can recommend the service at Vision Express. Nicole was very gentle & thorough in her examination of my eyes and very helpful when choosing my spectacles.
