February 2024 by Shuya Zhang
Today I got here to repair my glasses. The receptionist was very friendly and repaired my glasses in no time. Importantly, I wasn't charged anything. It's free for repairing my glasses. Many thanks and best wishes! ????
February 2024 by Bobbi Whyte
Thanks Lisa and team for a great job.
January 2024 by Viola
Just went in to get my glasses repaired. Although these glasses were from another optician chain in a different city, the Byres Road Vision Express team repaired them for me without hesitation and even for free (putting the lenses back in). I am very grateful for this service although the glasses were not from them. The team were also professional and friendly.
November 2023 by Ann Dennis
Robert is amazing top service 5 star plus
October 2023 by James Scott
I needed to get my eyes tested.Every 2 years comes round so quick. I arrived early as I finished work earlier than I expected. I was greeted by Robert as I arrived and explained I was early. It wasnt a problem, I was shown a selection of fames as I waited for my appointment, I was made welcome and important, He spent time letting me try on frames and asked about how I used my glasses. I went into my appointment already considering the 3 options we had discussed. Katie looked after my appointment and she was so welcoming and informative, she helped me understand all of the equipment. I left today with an appointment that made me feel individual and cared for.I left with a new prescription that made me feel better about my eye condition.Great store,amazing service. Thanks to you all for making me feel special.
October 2023 by Mel Feild
Quality and thorough eye exams, great advice from well trained staff and new specs arrived in store ahead of quoted collection window?what more do you want? Thanks Vision Express.
September 2023 by Zoe Sinclair
The team are so friendly and they go above and beyond. Robert is a wonderful "front of house" and has always been so helpful no matter what I'm in for - contact lenses, new glasses, fixing glasses! Their customer service is fab. I had to change my appointment several times but it was no bother, Lucy was really easy to speak to on the phone. The optician, Katie, was also very friendly. The best opticians, definitely would recommend.
September 2023 by John Gillies
The service and customer care from the staff and especially from Robert, the manager, is nothing short of exceptional.I love my two new pairs of varifocals ; lenses and frames are perfect.I have no hesitation in recommending Robert and his team to anyone.Many thanks.
September 2023 by Lynne Cotter
A++++ service from an A++++ team at Byres Road, I highly recommend this store if you need an eye test. Friendly, professional, knowledgeable and attentive service from Robert and Lisa. Got some pretty cool glasses by following Robert's advice and help!! Thank you for all your help!
August 2023 by James Gilmour
Great service in store. Best opticians I have used. Good customer service and patient focused care. Having worked in sales , I did not feel pressured into any "upselling". Well done. Will be back again
August 2023 by Rachel Cross
Vision express service itself was fine but every 3 months when my contacts get delivered I find them outside my flat block in a bush(!) or next to the door - I was in all day and the buzzer didn?t go once. Given the price of subscription and the amount of foot traffic our street gets I don?t think this is good enough. I have also reported to EVRi.
July 2023 by Lynn Zeng
Robert is very kind and professional in helping me choose the right frame.The frame was a bit tight after first few days of wearing. So I came back for adjustment. The staff was patient and helped me widen the frame.Would highly recommend
June 2023 by Jo Cavanagh
I am disabled and walk very slowly with crutches, I always apologise for being a tortoise rather than hare.Everyone was very accommodating which I very much appreciate
May 2023 by gary newlands
Greeted with a warm welcome and a smile, a big thank you to Robert and the team for their excellent service when i visited the store this week. I was impressed by the professionalism shown by the staff as they talked me through each procedure of the eye test and discussed the results from the test. I would also like to say thanks for assisting me with the selection of my new glasses, time was taken to try on various styles to find the pair i felt comfortable wearing and in suiting my style. i look forward to collecting them next week . thank you for the terrific service.
May 2023 by Mark Hawthorne
Eye test on Tuesday, new glasses picked up Friday. Fantastic service from a great teamMany thanks.
