January 2024 by Donald Munro
Excellent local branch with all the amenities you'd expect at their larger store. Super friendly and helpful staff.
January 2024 by George Paterson
Great bookshop, very knowledgeable and friendly staff.
December 2023 by Rosanne Gazeley
Staff was great, book i wanted wasn't in store but they checked and told me where it was available.
November 2023 by Paul Norbury
Fantastic lovely bookstore with a wee cafe for a nice cupa
October 2023 by Brian Gavin
This is one of the smaller branches. It has a small coffee shop, with very good pastries.The staff are excellent and most helpful. There is the feel of being in a small local bookshop, but with modern decor and layout.Whenever I visit, every few weeks, I have to steel myself to curb my spending otherwise I'd easily buy more books than I could read.....thanks to very enticing displays.Thank goodness for Waterstones loyalty card.
October 2023 by Janette Canare
I usually think of Waterstones as a place of well-curated books and helpful service. But the service was definitely off yesterday afternoon because of the rude woman working at the cafe. I stood at the front counter obviously waiting to make a purchase only to be ignored by her for several minutes as she busied herself working on the espresso maker?not assisting another customer, but cleaning the various parts. All she had to do was acknowledge my presence and explain a colleague would help me. But instead she ignored me, turning her back to me when I said ?hello.? Finally, when I asked if the register was open, she abruptly and curtly told me that someone else would help me when they returned to the register and then turned her back again. No reason to be surly and unkind to customers. So lacking in the professionalism and courtesy encountered at other locations.
October 2023 by Rebecca Tracy
I usually go here a few times a week. Went in today and walked up to the counter. The woman working at the café looked at me and as I was about to speak, picked up the closed sign and slammed it down on the counter in front of me without saying a word, then turned her back. I'm so disappointed because I really liked this café and now I won't go back again because I was treated in such a rude way.
October 2023 by Michael Homfray
Nice book shop with a café.
August 2023 by Lawrence Freeman
A physical bookshop. With real touchable paper books. A rare thing worthy of support these days.
August 2023 by Greig Tulloch
As always a great atmosphere for buying books. Good cafe as well.
May 2023 by Fiona Muir
Had a lovely cup of tea with the best bakewell cake. Sat outside and our tea was taken outside for us, all part of the lovely service ?
April 2023 by Peter Reece
Love Waterstones, this one in particular has really helpful staff.
February 2023 by Wee Dancer
Great place for being bustled and bumped next to big precarious piles of the latest books, if that's your thing. I wonder if some folks just come along for the physical contact. Honestly, why would you bring your dog into a cramped bookshop with you, people? Byres Road seems to attract myopic sociopaths.
February 2023 by Robyn O
Always love a look round Waterstones. Staff are always so kind and helpful ?
December 2022 by thefirstcut
Very busy but staff were really efficient and friendly. Loads of options and a nice vibe to the store