December 2023 by Ang333l
*update* the manager handled it very professionally and apologised for how her staff member spoke to me.See if I hadn?t been so sick I wouldn?t have allowed the woman on the desk (Kate) there to speak down to me like a 4 year old. I went in to collect my prescription, whilst I was there I thought i?d get some oil or any treatment I can use for my ear. I know there?s rules as to what medication can be given out alongside what you?re collecting but in the nicest way possible she was a JOBS WORTH. I was collecting an inhaler and antibiotics so she refused to sell me an ear treatment oil.. seriously? She said well ?the doctor should have prescribed you it then!? Bloody almond oil?! There is nothing worse than earache, first pharmacy i?ve been to that?s refused something so silly. People go here because they are sick and want to get better. Your attitude was disgusting Kate! (Name on receipt)
October 2023 by Martin McDade (Stuart)
Excellent pharmacy. Big thank you to the pharmacist who prescribed Eurax for my eczema symptoms. They were very friendly and helpful. Would highly recommend this pharmacy.
June 2023 by Stuart Findlay
I went to boots mill rd this morning to pick up prescription for my sick mother only to be told by the pharmacist the prescription wasn't ready and could I come back, when I said I couldn't the lady said I could wait if I liked but it would take an hour to unpack the stock,, when I told her I have same problem every time I go to that shop that they never have the stock, I was told if I wasn't happy I could go somewhere else, absolutely shocking customer service, I will now have to wait until Monday, totally disgusting
June 2023 by Rob McDade
Excellent pharmacy. The staff were very friendly and helpful. Would highly recommend this pharmacy.
May 2023 by catherine neilson
*update*managed to finally get through spoke to what sounded like a young girl who informed me that they where waiting for one item of my prescription coming in and that they are not even sure if they will get it and to phone back tomorrow to see if it comes in (yes thats the one i have ran out off), I said I would give Dr a call to see if he could change my prescription as this is happening a lot, young girl then said I couldalways take my prescription somewhere elsecustomer service at its bestMonday 22ndbeen trying to phone them to see if my prescription is ready for collection ordered them last Tuesday it is now been 7 days since i ordered them, doesn't anyone answer the phone
May 2023 by Rob Smith
Excellent pharmacy. The staff were very friendly and helpful. Would highly recommend this pharmacy.
January 2023 by Mari Brooks
Told to phone 111 for an inhaler as it wasn't in my prescription, went back down for the rest of and the pharmacist said "I don't know why you came back in here"! Needs retraining if not sacked. Left without over the new year. 1 ? as the assistant waa lovely. Not acceptable!
September 2022 by jinty cook
The Staff Never Answer The Phone & If They Do They Hang Straight Up,
July 2022 by Shannon M
Quite poor customer experience I had today. Not helpful at all (one of the cashiers was) but the lady who seemed of a higher role cut the lady short, who was already doing a good job helping me out..
June 2022 by Cam Hamilton
Tho small, this is probably the best pharmacy locally. Helpful, friendly staff, with good product knowledge.
May 2022 by lisa scougal
Leaving customers over 1 week with no medication, when I contacted them I was told rudely they where short staffed and had a queue out the door, was told I'd receive a text later that day to collect it, no text was recieved. I go down the next morning they have plently of staff and shop isn't busy and my prescription after over one week was still not made up. Extremely poor customer service skills and a lack of care for people who need daily medication, have been left on the verge of having a seizure all week and not even a apology from them, definitely would not recommend using this chemist with it's poor quality of service.
April 2022 by Shan BM
Quite poor customer experience I had today. Not helpful at all (one of the cashiers was) but the lady who seemed of a higher role cut the lady short, who was already doing a good job helping me out..
January 2022 by Andy Ormsby
Boots is Boots. Always handy but I hate the overwhelming smell of the perfumes etc.
January 2022 by John Dick
Great shop with happy helpful people
January 2022 by christopher Stephens
chemist and chemist products only very helpful staff
